Role Purpose

Zain Iraq is actively recruiting to hire a Credit Collection and Control Supervisor who is responsible for monitoring the billing system for the collection of customers’ dues. The jobs will act as a technical and managerial point of reference for their team and they will monitor and provide feedback to others in the family. They will deal with correspondence from large business accounts, key customers, and hard cases to answer relatively more complex and escalated queries and disputes and take necessary actions accordingly within set procedures. The jobs will also be responsible for suggesting improvement actions and conducting preliminary analysis of the data collected and reports generated.

Responsibilities

• Understand and participate in the development of Credit Collection and Control strategy and plans and participate in the achievement of objectives and targets.

• Implement and suggest improvements to Credit Collection and Control policies and procedures to ensure the fulfillment of organizational requirements whilst delivering high-quality services.

• Review periodic reports submitted by subordinates and provide feedback and recommendations for improvements.

• Follow up the collection according to the bills.

• Provide support to subordinates, motivate and participate in their appraisals for the efficient use of human resources  

• Follow-up on collection updates to ensure efficient and timely activities

• Perform visits as needed to collect the money, mainly to key accounts, to maintain relationships and ensure the fulfillment of payments

• follow up with the team and guarantee no Task delay over SLA.

• Solve disputes not resolved by the team and contact another department to facilitate team workflow.

• Focus on paid and unpaid invoices, visit large businesses and key customers when needed to explain due balances and work to reduce due amounts to increase collections and cash flow

• follow up with bad and very bad payment behavior, and push on KAMs to check if there are any issues with them.

• Enhance the experience of the team both (business and technical).

• Handle with the team any report requested by the management.

• Follow up with the team and guarantee no Task delay over SLA.

• Implement predefined policies and procedures and suggest improvements based on practices to enhance operations efficiency and customer satisfaction.

• Make needed tests for any new issue in a billing cycle.

• Coach the team on technical issues to share knowledge and increase efficiency.

• Clean up the system by following the policy.

• Monitor the CCM Business rule.

• Checking the Credit Control Model and making sure it's working properly.

• Find the correct solution to fix the customer or system issue.

Education, Experience and Competencies

Education

• Bachelor’s degree in accounting or business administration-related field or equivalent

Experience

• A minimum of 4 years of relevant experience with at least 2 years in a similar role

Competencies 

Behavioural

• Developing Talents

• Serving our Customers

• Achievement Driven

• Team Work

• Team Management

• Problem Solving and Creativity

• Relationship Building

• Initiative

Technical

• Human Resources Management

• Financial Management

• Performance Management

• Oral & Written Communication

• Managing Information

• Technology Application

• Initiative

• Sales Management

• Workforce Planning and Management

IDE Competency

• Courage to Engage

• Addressing Bias

• Allyship