Role Purpose

Zain Iraq actively recruiting to hire a Indirect Sales Account Executive – Baghdad who is responsible for acquiring and maintaining a thorough understanding of Zain IQ's product base. The jobs at this level are responsible for assisting the Account Senior Executive in performing tasks such as updating defined distributors continuously on matters related to the number of rejected contracts, SIM irregularities, voucher inaccuracies, SIM activated and documentation discrepancies.  They understand and abide by applicable policies and procedures with the aim of achievement of plans and objectives.

Responsibilities

• Understand Indirect Sales strategy and plans and participate in the achievement of objectives and targets

• Implement Indirect Sales policies and procedures to ensure the fulfilment of organizational requirements whilst delivering high-quality services 

• Gain and maintain a thorough understanding of the Zain IQ product base

• Conduct regular visits to defined DROS as per the journey plan to collect market intelligence related to competitive activities in the market

• Monitor and report consumers’ feedback at defined DROS on Zain IQ products, log and follow up on any consumer complaint

• Ensure DROS’s owner engagement with Zain IQ products and full awareness of consumers' detailed benefit plans

• Draft rejected contract report per distributor and inform each distributor about the number of rejected  contracts

• Inform distributors on a daily basis about documentation discrepancies to adjust documents to match the documentation received from the archive side

• Inform the distributors about SIM irregularities and vouchers inaccuracies

• Report urgent and important issues as well as distributors' inquiries and concerns to the Account Senior Executive for advice on the best course of action

• Identify daily activation account per distributor and inform the distributors on a daily basis of their status report on the SIM-activated

Education, Experience and Competencies

Education

• Bachelor’s degree in a business administration-related field or equivalent

Experience

• Up to 2 years of experience in related field

Competencies

Behavioral

• Serving our customers

• Achievement Driven

• Team Work

• Information seeking

• Problem Solving and Creativity

• Relationship Building

• Initiative

Technical

• Oral & Written Communication

• Technology Application

• Sales Management

IDE Competency

• Courage to Engage

• Addressing Bias

• Allyship

Additional Information for Internal Employees

The period that the employee should spend before applying is as below:

• From Division to another Division at least one year in his/her former Division.

• Customer Care Documentation & Information employees can submit after completing 6 months.