Zain Iraq Is Actively recruiting to hire an Outbound Representative who is responsible for managing daily customer interactions and coordinating with internal teams to address requests efficiently. Your tasks include conducting customer surveys, relaying product information, resolving complaints promptly, and ensuring high customer satisfaction. You will engage directly with existing and potential customers, answering inquiries about our products and services. In this globally connected role, your focus on superior customer service will contribute to our organization's reputation, customer retention, and business growth.

• Contribute to the achievement of our Customer Service Management Unit strategy and objectives by understanding our plans and actively participating in their implementation.

• Engage with customers via outbound calls, providing comprehensive product/service information in line with the specifics of each outbound activity.

• Efficiently escalate unresolved customer inquiries, ensuring timely and effective resolution.

• Conduct outbound calls for customer feedback, enhancing our understanding of customer needs and perspectives.

• Uphold professional and courteous communication to ensure consistent customer satisfaction.

• Adhere to established plans, policies, and procedures in executing tasks, promoting consistency and aiding in target achievement.

• Interact proactively with HAC& VHAC customers, understanding their issues and offering immediate solutions or escalating to Level 2 as required to enhance customer credibility, satisfaction, loyalty, and retention.

• Collaborate with customer service and commercial departments, providing valuable input and feedback on outbound activities.

• Offer support for other customer service activities as necessary, demonstrating flexibility and commitment during peak workload periods.

• Contribute to achieving sales and retention targets by employing effective customer engagement strategies, focusing on understanding customer needs, demonstrating the value of our products/services, and building strong customer relationships.

Education

• Bachelor’s degree or above.

Experience

• Up to 2 years of experience in a related field.

COMPETENCIES

Behavioral

• Serving our customers

• Achievement Driven

• Information Seeking

• Initiative

• Problem Solving and Creativity

• Relationship Building

• Teamwork

Technical

• Verbal and Written Communication

• Managing Information

• Technology Application

• IT User Support

• Sales Management

IDE Competency

• Addressing Bias

• Allyship

• Courage to Engage

The period that the employee should spend before applying is as below:

• From one Division to another Division at least one year in his/her former Division

• Customer Care, Documentation & Information employees can submit after completing 6 months.