Department/Section:      Commercial / Retail Sales

Job Title:     Shops Quality Specialist

Reports to:   Retail Quality Assurance Team Leader

Shop Quality Specialist is responsible for the Retail Quality Assurance Team Leader for monitoring, inspecting and proposing measures to correct or improve the retail shops in order to meet established quality standards.

• Address and resolve shops issues and implement solutions with superiors.

• Make recommendations for shops improvement.

• Responsible for shops quality checks and follow up the implantation of the observations that become to an action plan.

• Ensure that all quality standards are observed across all Zain Shops.

• Identifies and analyses issues, defects, and other problems, particularly when problems recur in multiple shops; recommends and facilitates solutions to these issues.

• Conducting audits of shops’ physical appearance to ensure that they are meeting quality standards.

• Manging the third parties for any required civil work in Zain Shops.

• Evaluate the new locations in terms of civil and design requirements.

• Utilizing the available budget to enhance the retail shops’ quality.

• Provides resolutions for retail shop civil problems.

• Ensure quality, accuracy and effectiveness of Switching and Fault detection/rectification reporting and site equipment.

Qualifications/Experience: -

• Bachelor’s in Civil/ Architecture Engineering.

• Minimum 2 years of experience in Civil/ Architecture Engineering experience.

• Certification in quality management is preferable.

• Project Management certification is an advantage.

• Facility Management knowledge is preferable.

Skills: -

• Highly developed communication and reporting skills (verbal and written) in both Arabic and English

• Highly developed skills in use of relevant IT packages including Excel. Word, PowerPoint etc.

• Highly developed reporting skills, metrics, and analytics, including dashboard creation for executive leadership and board reporting.

• Project management skills.

• Ability to build good relationships with internal and external customers.

• Vender and third-party management skills.

• Change management.

• Ability to build excellent relationships with key stakeholders/customers.

• Analytical Thinking and Problem Solving.

• Planning and organizing skills.

• Retail Look & Feel.

• Retail Quality.

• Delivery of outcomes according to agreed quality standards and deadlines.

• Suppliers’ management.