Zain Iraq is actively recruiting to hire an E-commerce Operations and Settlement Officer who is responsible for coordinating accurate and timely monthly merchant settlements by validating financial data, reconciling reports and following up on payment requirements. The role also supports pricing reviews, product listing (when required), and campaign activities, and provides financial analysis to support commercial decisions.

• Manage monthly merchant settlements, coordinating month-end validation with Revenue Assurance (RA) before reconciling orders, product prices, commissions, discounts, coupons, shipping fees and other applicable settlement amounts with merchants.

• Follow up with Finance and merchants to obtain the required invoices, supporting documents and clarifications, and track payment progress until the monthly merchant settlement is completed.

• Investigate financial discrepancies in orders, verify prices and related calculations against agreed terms, and coordinate corrections with the relevant teams.

• Coordinate with the Technical team to resolve seller report errors and other reporting issues affecting settlement, track issues through to resolution, and verify corrected reports before proceeding.

• Check product prices for merchant campaigns and new listings, review daily price updates as required and follow up on discrepancies.

• Assist with product listing and updates when required, ensuring accurate product details, prices and category placement.

• Provide financial analysis and recommendations to support the Commercial team in pricing, promotions and other financial decisions, subject to the relevant approvals.

• Collaborate with the relevant teams during campaigns and other assigned operational activities to complete financial checks, resolve issues and meet deadlines.

Education

• Bachelor’s degree or Above

Experience

• Experience in e-commerce operations, merchant settlement, financial reconciliation or a similar role is preferred.

Competencies

Behavioral

• Serving our customers

• Achievement Driven

• Teamwork

• Information seeking

• Problem Solving and Creativity

• Relationship Building

• Initiative 

Technical

• Oral & Written Communication

• Managing Information

• Technology Application

IDE

• Courage to Engage

• Addressing Bias

• Allyship

The period that the employee should spend before applying is as below:

• From Division to another Division at least one year in his/her former Division.

• Customer Care Documentation & Information employees can submit after completing 6 months.