Role Purpose

Zain Iraq is actively recruiting to hire Fraud Management Professional who is responsible in detecting, investigating, preventing and resolution of fraud, which is applicable to all aspects of Zain Iraq business, The primary responsibility of a fraud analyst is to determine any potential fraud action or leery activity that may be carried out in Zain organization

Responsibilities

• Analyze alarms generated by the Fraud Management system.

• Notify relevant role-players of any potential fraud, where appropriate.

• Investigate all fraud reported by staff and external parties.

• Identify root causes of fraud and take prescribed and pre-detailed action to ensure resolution and future detection.

• Ensure that the results of all investigations are captured and reported accurately.

• Do ad-hoc data analysis to detect fraud.

• Provide Input into new or existing Business requirements.

• He does the work of keeping himself updated on the information related to telecommunication fraud trends.

• Maximize the utilization of the Fraud Management.

• Adherence to the fraud Management Strategy.

• The fraud analyst will be expected to play an active role in information security.

• Make sure that Zain organization is free from any kind of fraud incidents or occurrences that will harm the reputation and established business of the Company.

• He is required to follow the guiding principles and policies previously set up by the Zain company.

• Accurately document all actions taken on a case.

• Report risk information and findings to the immediate supervisor in a timely manner.

• Contribute to the creation of fraud rules by providing analytical data to support decisions.

• Actively participate in team meetings; share information and make suggestions for improvements to fraud operations.

• Conduct a quarterly assessment of all tasks within his area of responsibility, as outlined in the shared task list, to ensure full compliance with established policies, procedures, and process standards’

Education, Experience and Competencies

Education

• Bachelor’s degree or above

Experience

• Up to 2 years of experience in related field

• SQL query language and working with relational databases.

Competencies

Behavioral

• Integrity

• Team Work

• Information Seeking

• Problem Solving and Creativity

• Relationship  Building

• Initiative

Technical

• Financial Management

• Oral and Written Communication

• Managing Information

• Technology Application

IDE Competency

• Courage to Engage

• Addressing Bias

• Allyship