Position Information

Department/Section: Technology IT Solutions & Development

Job Title:     Products & Services Solutions Team Leader

Reports to:  Systems & Solutions Manager

About The Role

The Products & Services Solutions Team Leader is responsible for effectively managing service requirements, specifications, and descriptions in collaboration with business owners and translating them into technical requirements. This role involves overseeing the design of commercial products and services to ensure alignment with BSS features, capabilities, business demands, technology architecture, and roadmaps. Additionally, the team leader is accountable for managing vendor delivery timelines, ensuring adherence to quality standards, and overseeing team KPIs and performance evaluations. 

Key Tasks/Accountabilities

1. Manage the analysis, design, implementation, and deployment of the required products and services for CRM, billing (rating, billing, charging), OSS, Core Communication Services, Messaging, Roaming, Multimedia, Broadband, and Contact Center solutions. Ensure approval from relevant stakeholders at each stage.

2. Facilitate workshops for businesses to forecast the demand and update the capacity management and agree on design documents.

3. Ensure the analysis of service requirements, specifications, descriptions, service feasibility, and impact assessments in alignment with technology architecture and adherence to standards. Collaborate with business stakeholders to translate these into technical requirements.

4. Coordinate with stakeholders, including external platform owners (e.g., core and access), billing teams, integration layers, and business units, to ensure the integrity of end-to-end (E2E) design.

5. Participate in the demand planning and management committee to provide feedback on development, system interdependencies, and project prioritization

6. Manage and review the scope of work and designs, or evaluate vendors’ designs in cases of out-tasking/outsourcing. Assess vendor performance and provide feedback to Program Management Governance and Vendor Management as needed.

7. Ensure the verification and design of standard testing scenarios and Proof of Concepts (POC) are aligned with service quality standards to optimize costs and reduce time to market.

8. Supervise the design of standard business rules for reusable products and services, ensuring seamless integration with billing, charging, and service platforms while maintaining compatibility across all systems

9. Oversee the design of commercial campaigns within the CMS (Campaign Management System), RTP (Real-Time Promotion), and other platforms, ensuring seamless integration with BSS, provisioning nodes, messaging systems (SMSC, USSD, IVR, etc.), and digital channels.

10. Handle release control and provide planned application releases schedule to the business and Maintain project/release pipeline (prioritization).

11. Monitor and actively participate in developing change requirements, conduct impact assessments, identify projects (if the change is not related to configuration), and manage necessary changes across systems, ensuring the technical design documentation is updated accordingly.

12. Ensure compliance with all relevant policies and regulatory requirements related to Information Security

13. Contribute to the effective management, motivation, and development of team resources by collaborating closely with key line management, personnel, and other relevant parties within technology department to ensure issues are identified and resolved, or escalated promptly

14. Take full accountability for ensuring the quality, accuracy, timeliness, and effectiveness of reports and KPIs.

15. Supervise and mentor team members, set their annual targets, and conduct regular performance reviews (SMART-I) to ensure consistent progress.

16. Ensure compliance with all applicable policies & regulatory requirements in information security. 

Qualifications/Experience/Skills

Qualifications/Experience: -

1. B.Sc.  in Computer Science/ Engineering, Software Engineering or any related discipline.

2. Minimum 3 years of experience in related field.

3. In-depth knowledge and experience in Convergent Billing & VAS Systems.

4. Strong understanding of software engineering and SDLC.

5. Good experience in UNIX systems, database and programming skills.

6. Previous experience of Project Management is mandatory.

7. Telecommunication knowledge and at least basic knowledge of mobile telephony systems.

8. Knowledge and experience of RDBMS.

Skills: -

1. Highly developed communication and reporting skills (verbal and written) in both Arabic and English.

2. Highly developed skills in use of relevant IT packages including Excel. Word, PowerPoint etc.

3. Management of external suppliers and software/hardware vendors.

4. Ability to build excellent relationships with key suppliers/customers.

5. Ability to plan, monitor and control projects.

6. Problem solving and analytical skills.

7. Conflict handling and resolution skills.

8. Planning and organising skills.

9. Strong presentation Skills.

10. Ability to interpret and apply best practice methods/processes.

11. Excellent numeracy and analytical skills.

12. Ability to impart knowledge to others in a 1-2-1 and 1-2-many environments.

Typical Performance Measures

1. Quality of Team Contribution

2. Effectiveness of new and enhanced Solutions

3. Efficiency of solving problems, decision-making and issue resolution.

4. Trusts, supports, and has genuine concern for other team members.

5. Understands and is committed to team objectives.

6. Acknowledges and works through conflict diplomatically.

7. Support through action one or more of the organizational or location objectives.

8. Time management.

9. Effectiveness of issue resolution/decision making/change control and risk management.

10. Adaptability of work plans/resources in response to change.