Position Information

Department/Section: Finance /Revenue Assurance and Fraud Management

Job Title: Fraud Management Specialist

Reports to: Fraud Management Team Leader

About The Role

To operate and maintain the Fraud Management tools and systems to prevent, detect and advise on the corrective measures of the fraud. To discover any misuse or violations through data analysis by investigating and identifying any unusual patterns and trends and recommend fraud prevention, new controls, processes and system enhancements.

Key Tasks/Accountabilities

1. Utilize the Fraud Management systems, detect technical fraud and related subscription or payment fraud or any fraud activities that may affect or disturb Zain business.

2. Carry out the operation and maintenance of the Fraud Management systems and tools and perform the general administration measures such as Business rules administration, backup, etc. to achieve the required level of service.

3.  Investigate and follow up the detected issues and ensure proper resolution has been implemented.

4. Follow all the Fraud Management operational procedures and instructions so that work is carried out in a controlled and consistent manner.

5.  Prepare, extract and analyze monthly, quarterly and periodic statistical Fraud Management reports and report them to the department /section Management.

6. Monitor daily, weekly, monthly, quarterly Fraud Management analytical tools that are used to capture fraud and ensure they are run effectively and smoothly.

7.  Understand and mitigate losses and ensure the highest level of loss avoidance and reduction.

8.  Ensure the Fraud Management data are kept and backed up according to the company procedure.

9. Maintain and improve knowledge of Fraud Management techniques to contribute to devising new or improved methods of working.

10. Work closely with cross-functional teams, including Finance, Technology, Commercial, etc. maintain cooperation against SIMBox.

11. Responsible for the security, Confidentiality & Integrity, of all information assets within his/her responsibilities in accordance with the company’s Information Security Policies.

Qualifications/Experience /Skills

Qualifications/Experience: -

1. Bachelor’s Degree in IT, Computer Engineering / Science, Telecom, Finance, Accounting or any relevant discipline.

2. Professional Fraud Management certifications such as Certified Fraud Examiner (CFE) are plus.

3.  Minimum 2 years of experience in relevant field.

4. Hands-on experience and knowledge of ICT systems (Big data, SQL Database, shell scripts (i.e Unix), billing and charging).

5. Practical experience of fraud observation and investigation techniques and tools.

Skills: -

1. Highly developed communication and reporting skills (verbal and written) in both Arabic and English.

2.  Planning and organizing skills.

3. Project management skills.

4. Ability to build strong relationships with different internal and external stakeholders.

5. Vender and third-party management.

6. Critical analytical thinking and problem-solving skills.

7. Highly developed skills in use of relevant IT packages including Excel, Access, Word, Power Point etc.

8. Design skills in research and evaluation.

9. Influencing Skills.

Typical Performance Measures

1. % of Fraud losses.

2. Fraud detection rate.

3. Number of Fraud dedication cases.

4. Fraud recovery amount.

5. Fraud cases investigation closure time.

6. Compliance with Fraud Management SLA and OLA.

7.  Quality and efficiency of Fraud Management systems and tools.