Role Purpose

Zain Iraq is actively recruiting to hire a Quality Assurance Specialist - Digital Platforms who is responsible for authoring and executing the test cases that verify each release on assigned platforms. The role works to the test strategy and release criteria, running functional, regression and User Acceptance Testing cycles, logging and retesting defects, and reporting results accurately enough for release decisions to be taken on them. This is a hands-on testing role with the core responsibility of accuracy and completeness of what gets verified.

Responsibilities

• Write detailed test cases and test conditions from product requirements, user stories and acceptance criteria on assigned platforms.

• Prepare the test data and environments each cycle requires, escalating environment blockers early enough to protect the cycle timeline.

• Confirm every test case traces to a documented requirement, and raise ambiguity in requirements before testing begins rather than after.

• Execute functional, regression, compatibility and cross-device test cycles on assigned platforms.

• Run assigned automated test suites, report failures, and flag suite defects for review.

• Complete and document execution within agreed cycle timelines, raising slippage as it emerges rather than at the end of the cycle.

• Support User Acceptance Testing cycles by preparing test scripts, guiding business stakeholders through execution and documenting outcomes.

• Consolidate UAT feedback and log it in a form the technology teams can act on without further clarification.

• Log defects with clear reproduction steps, supporting evidence and an initial severity assessment.

• Retest delivered fixes, confirm closure, and reopen where resolution is incomplete.

• Escalate high-severity and launch-blocking defects to the Senior Quality Assurance Specialist without delay.

• Report test progress, coverage and defect status on assigned platforms.

• Provide feedback on usability issues observed during testing to Experience Design and Product Design.

• Work with product owners and technology teams to clarify expected behaviour and confirm fixes.

• Maintain accurate and current test documentation so cycles are repeatable by others.

Education, Experience and Competencies

Education

• Bachelor’s degree in computer science, Information Systems, Engineering or a related discipline. A recognized testing certification is an advantage.

Experience

• Minimum 3 years in quality assurance or software testing, including hands-on testing of mobile app and web products.

• Demonstrated experience authoring test cases and test conditions from written requirements and acceptance criteria.

• Experience executing functional, regression and cross-device test cycles.

• Experience supporting UAT cycles with business stakeholders.

• Experience working within Agile delivery teams.

• Exposure to test automation execution is an advantage.

Competencies

Behavioral

• Achievement Driven

• Analytical Thinking

• Team Work

• Information Seeking

• Relationship Building

• Initiative

Technical

• Oral & Written Communication

• Test Management 

• Technology Application

• Product Development

• IT Business Analysis

IDE Competency

• Courage to Engage

• Addressing Bias

• Allyship