Role Purpose

Zain Iraq is actively recruiting to hire a Youth & Customer Management experienced Analyst who is responsible for supporting the execution of youth segment regions & strategies, assisting in monitoring segment performance, and coordinating cross-functional tasks to drive subscriber engagement, revenue growth, and customer satisfaction.

Responsibilities

• Assist in developing youth and regional revenue strategies and marketing plans by analyzing competitor offerings and customer insights.

• Act as a key contributor representing youth needs, helping ensure that products, services, communications, and customer touchpoints align with segment preferences across regions.

• Collaborate closely with regional teams across governorates to ensure marketing campaigns, promotions, and youth initiatives are properly executed and tailored to local market dynamics.

• Track internal KPIs including regional revenue, subscriber counts, and traffic, and generate regular performance reports with actionable insights to enhance offerings and profitability.

• Assist in tracking segment revenues, preparing routine financial reports, and contributing to regular forecasts.

• Contribute to the development, launch, and reintroduction of youth-oriented products and digital campaigns by crafting business cases and collaborating with technology teams.

• Collaborate with marketing teams to refine product positioning, drive customer interest through targeted campaigns, and evaluate potential VAS partners to enhance the portfolio.

• Identify and propose innovative technologies to maintain market competitiveness, and provide user manuals and training materials for Sales and Customer Care teams to support seamless product adoption.

• Partner smoothly with Pricing, Finance, Brand, CVM, Product Development, Regional, and Call Center teams to support day-to-day campaign execution and operational tasks.

Education, Experience, and Competencies

Education

• Bachelor’s Degree in Marketing, Engineering, Business Development , or a related field.

Experience

• A minimum of 3 to 4 years of relevant professional experience, with at least 1 to 2 years in a commercial, marketing, or segment-focused role.

Competencies

Behavioral

• Achievement Driven

• Analytical Thinking

• Team Work

• Information Seeking

• Problem Solving and Creativity

• Relationship Building

• Initiative

Technical

• Oral & Written Communication

• Technology Application

• Advertising and Marketing

• Product Development

• IT Business Analysis

IDE  Competency

• Courage to Engage

• Addressing Bias

• Allyship