Role purpose

Zain Iraq is actively recruiting to hire a B2B product developer who is responsible for understanding customer needs, creating something new, and bringing it to market. Besides choosing what to build, he / she communicates the benefits and measure the performance of the product The individual is responsible for product marketing, go to market management and segment performance of SME & Large customer segments

Responsibilities

• Customer offer management to build new sales, retain existing customers

• Simplification and clean-up of offer portfolio by keeping a close eye on commercial objectives, market shares, customer demands and automation objectives

• Building and managing ATL & BTL product portfolios

• Mapping, simplification and standardization of customer experience for all ATL & BTL offers

• Enabling self-care to smoothen customer experience for all products

• Carrying out routine analysis to build new products, customer propositions, simplify and clean existing services.

• Hands on BI tools and reporting dashboard to keep track, report and manage all segment performance management KPIs impacting revenue and base growth

• Build churn management campaigns using BI analysis and reports, and work with CVM and sales team to retain customer base, and drive engagement.

• Responsible for planning new product development, managing existing product catalogue, product features and customer experiences.

• Develop product develop requests, follow up with technology and commercial stakeholders for timely product delivery, as per customer requests and system design capabilities.

• Maintain product catalogue and conduct trials tests and risk assessments to ensure all features are working as desired, planned and requested.

• Maintain information libraries where needed, identify new sources of information, respond to ad hoc requests for data, information, or analysis.

• Participate in collecting and analyzing data regarding service performance/market feedback/profitability/revenue of service and other for the development of product life cycle progress reports

• Evaluating the success of new products by conducting focus groups or surveys with target markets.

Education, Experience and Competencies

Education

• Bachelor’s degree

Experience

• A minimum of 2-3 years of telecom/ICT service provider experience, with at least 1 year in a similar role

Competencies

Behavioral

• Achievement Driven

• Analytical Thinking

• Team Work

• Information Seeking

• Relationship Building

• Initiative

Technical

• Oral & Written Communication

• Managing Information

• Advertising and Marketing

• Technology Application

• Product Development

• IT Business Analysis

IDE Competency

• Courage to Engage

• Addressing Bias

• Allyship