Role Purpose

Zain Iraq activliy recruting to hire a Sales Operations Support Officer who is responsible for supporting the Head of Sales and Operations regarding providing customer support in coordination with customer service units. Job requirements of this position include providing support regarding all field operations, including delivery operations, relations with outsourced service partners and management of distributors. In coordination with customer service units, this position provides active support in solving customer requests in Sales&Ops areas as well as providing support for field teams and third-party personnel as needed.

Responsibilities

• Actively involved in activation operations, KYC activities and other commercial support activities per guidance of the department managers

• Coordinate archiving operations and KYC processes on the distributor side

• Work in coordination with customer service by supporting in KYC, activations and other sales and operations-related requests

• Support all Sales function-related operational matters, aligned with the Head of the Sales&Ops

• Ensure all sales and field-related customer requests and issues are resolved on time with the desired level of satisfaction

• Coordinate with the vendors to track all pending delivery orders and ensure timely updates on their status with our colleges.

• follow up regarding the oodi buzz car activation and all related activations.

• check on the status of the D2D activation

Education, Experience and Competencies

Education

• Bachelor’s degree or above.

Experience

• 1 to 2 year of experience

• ability to work out of office

Competencies

Behavioral

• Serving our Customers

• Achievement Driven

• Team Work

• Information Seeking

• Relationship Building

Technical

• Financial Management

• Oral & Written Communication

• Managing Information

• Technology Application

IDE Competency

• Courage to Engage

• Addressing Bias

• Allyship