About the Role

The role is responsible for auditing Zain Bahrain’s IT, technology, and business processes to ensure systems and operations comply with established standards and controls. This includes reviewing and analyzing telecommunication services, billing, contracts, and usage to verify accuracy, identify discrepancies, and drive cost efficiency, while ensuring compliance with internal policies and vendor agreements.

What We Need From You

IT & Technology Audit Governance

• Support the development and documentation of IT and technology-related internal audit policies, procedures, and frameworks in line with best practices and Group standards.

• Review contracts, tariffs, and service-level agreements (SLAs) to verify billing accuracy.

• Identify billing discrepancies, overcharges, unused services, and potential cost-saving opportunities.

• Assist in evaluating governance models to enhance operational efficiency, control effectiveness, and compliance across IT and telecom operations.

• Conduct assessments of IT and technology systems to evaluate internal controls and identify potential risks.

Internal Audit Execution

• Execute internal audit engagements in IT, telecom, and technology areas in line with approved audit plans and Group standards.

• Perform testing of controls and document audit findings.

• Assist in evaluating the adequacy and effectiveness of IT and technology controls.

• Prepare working papers and support the development of audit reports with clear observations and recommendations.

• Collaborate with IT, Finance, Procurement, and vendors to gather required audit information.

Risk Management & Security Compliance

• Identify IT and technology-related risks, threats, and vulnerabilities.

• Support the development of mitigation actions and follow up on implementation.

• Ensure adherence to Information Security Management System (ISMS) policies and procedures during audit activities.

• Promote awareness of ISMS requirements within audit scope.

Vendor & Stakeholder Support

• Support vendor assessments, including quality control and quality assurance reviews.

• Review vendor compliance with contracts, SLAs, and internal policies.

• Assist in monitoring vendor performance and identifying associated risks.

Regulatory, Environmental & OHS Compliance

• Ensure compliance with environmental regulations and Zain Group policies during audit activities.

• Support adherence to Occupational Health & Safety (OHS) requirements.

• Identify and report any OHS risks or non-compliance observed during audits.

General Responsibilities

• Maintain proper documentation of audit work and ensure accuracy of records.

• Stay updated on IT audit practices, telecom trends, and regulatory requirements.

• Perform other related duties as assigned.

Qualification and Experience

• Bachelor’s degree in fields of Telecom Engineering, MIS, IT or relevant field of study.

• CISA required.

• 5 plus years of experience in IT & telecom audit, or technology risk management.

• Experience working within telecom is preferred.

Skills and Knowledge

• Strong understanding of IT controls, telecom systems, and internal audit methodologies.

• Strong analytical and risk assessment skills

• Stakeholder engagement and communication skills

• Report writing and presentation skills

• High ethical standards and confidentiality

• Ability to work across Group and OpCo structures

Equal Employment Opportunity Statement

We are an equal opportunity employer and welcome applications from individuals of all backgrounds, including persons with disabilities and those who may require reasonable accommodations to perform their duties. We are committed to maintaining an inclusive workplace and to ensuring that all employees are supported to succeed.