ZAIN2267 - GenAI/RAG Senior Engineer

  • Operation
    Zain Group
  • Division
    Strategy & Business Development
  • Location
    Kuwait - Kuwait City
  • Closing Date
    31-May-2026
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overview
About the Role

The GenAI/RAG Senior Engineer is a hands-on technical specialist responsible for building production-grade Generative AI solutions including Retrieval-Augmented Generation (RAG) systems, prompt engineering, agent workflows, and LLM orchestration. This role works on high-priority use cases requiring advanced GenAI capabilities, establishes engineering best practices for the team, and provides technical mentorship to junior engineers. The Senior Engineer partners with the AI Architect on solution design, implements RAG pipelines and agent systems, conducts model evaluation and optimization, and ensures solutions meet production quality, performance, and cost requirements. This role requires deep technical expertise in modern GenAI technologies and the ability to translate business requirements into working technical solutions.

Key Accountabilities
  • Build production-grade GenAI solutions including RAG pipelines, prompt engineering, agent workflows, and LLM orchestration

  • Implement vector databases, embedding models, retrieval systems, and context management for RAG architectures

  • Develop and optimize prompts, chains, and agent workflows for business use cases

  • Conduct model evaluation, testing, and optimization for quality, latency, cost, and safety

  • Establish GenAI engineering best practices including code standards, testing frameworks, and deployment patterns

  • Integrate GenAI solutions with enterprise systems, APIs, and data sources

  • Implement monitoring, logging, and observability for production GenAI systems

  • Provide technical mentorship and code reviews for junior AI engineers

  • Partner with Data Engineer on data pipelines and feature stores for GenAI use cases

  • Capture and document reusable patterns, accelerators, and lessons learned

KPIs can include but are not limited to:

  ● Solution delivery: number of GenAI use cases successfully deployed to production.

  • ● Quality metrics: accuracy, relevance, and safety of GenAI outputs meeting business requirements

  •   Performance optimization: latency and cost efficiency of deployed GenAI solutions

  •   Code quality: peer review ratings and technical debt metrics

What We Need From You

Educational Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or related technical field.

Experience: 8+ years software engineering experience with 3+ years focused on AI/ML and 1+ years on GenAI/LLMs. Hands-on experience building production RAG systems, prompt engineering, and LLM orchestration. Experience with modern GenAI platforms (OpenAI, Anthropic, Google, Azure OpenAI) and frameworks (LangChain, LlamaIndex).

Knowledge: Deep expertise in GenAI technologies including LLMs, embeddings, vector databases, RAG architectures, and agent frameworks. Strong Python programming skills. Experience with cloud platforms (AWS/Azure/GCP) and MLOps practices. Understanding of NLP, semantic search, and information retrieval.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  1. Resume/CV
  2. Passport-size photograph
  3. Highest Education Qualification