Job Purpose:

• To implement and report the fraud management controls, process and procedures in the relevant data sources in order to achieve the department overall objective and strategy.

• To establish effective interface between various departments of the company to ensure proper integration of fraud management systems and tools. 

Key Tasks/Accountabilities:

1-    FM Plans

Supervise the implementation of short and medium term plans for the operation of the FM to meet the needs of business.

2-    FM controls:

Implement and report the necessary policies and rules of the fraud management in order to be implemented to the relevant data and fraud sources.

3-    FM processes and procedures:

Implement and report the processes and procedures of fraud management which will maintain the prevention and detection the fraud.

4-    FM systems :

Design in consultation with RA&FM manager and Supervise the implementation of FM systems to ensure the required functions has been deployed and working properly.

5-    Reports & KPIs:

Prepare the FM and KPIs reports on regular basis to the manager and get feedback to arrange for the relevant information to be reported 

6-    FM knowledge:

Maintain up to date knowledge of the developments in the FM to enhance the knowledge base of the team and the use of the most effective techniques available.

7-    Team management:

Assist the manager with the selection and performance evaluation of the team and manage their training and development to maximize their contribution.

8-    Interface meeting:

Coordinate with respective departments (Carrier relations, Technical and IT) in order to obtain and get the relevant data for the analysis and proper implementation of the FM systems and tools.