About the Role

Division/Department: B2B

Job Title: Business Solutions Specialist

Reports to: Pre-Sales Team Leader

Job Purpose

​The Pre-Sales Specialist is a key technical expert within the B2B team, responsible for collaborating closely with the sales force and clients to understand business challenges, design innovative technical solutions, and articulate the value proposition of Zain Sudan's B2B offerings. This role is crucial in the initial phases of the sales cycle, ensuring that proposed solutions are tailored, technically sound, and align with client needs, contributing directly to successful deal closures and customer satisfaction.

​Key Responsibilities

• ​Solution Design & Technical Expertise

  -       Collaborate with the B2B sales team to thoroughly understand client business objectives, current infrastructure, and technical requirements.

  -       Design and architect tailored, comprehensive B2B solutions that address client pain points and leverage Zain Sudan's capabilities, including:

• ​Cloud Solutions: Designing architectures for Local Cloud deployments and integrating Public Cloud resales (e.g., Oracle, AWS).

• ​SaaS Services: Customizing and proposing Software-as-a-Service solutions.

• ​IoT Solutions: Developing IoT solution frameworks, considering devices, platforms, and connectivity.

• ​Connectivity Solutions: Architecting optimal connectivity solutions such as Fixed Wireless Terminals (FWT), Access Point Names (APN), and Machine-to-Machine (M2M) links.

• ​ICT Services: Integrating various Information and Communication Technology services.

-       Conduct technical feasibility studies and provide expert recommendations on solution options.

-       Stay up-to-date with emerging technologies, industry trends, and competitor offerings to ensure Zain's proposed solutions remain competitive and cutting-edge.

• ​Pre-Sales Support & Presentation

-        ​Prepare and deliver compelling technical presentations, product demonstrations, and solution workshops to prospective clients.

-        ​Develop high-quality technical proposals, tender responses (RFPs/RFIs), and statements of work (SOWs) that clearly outline the proposed solution, technical specifications, and benefits.

-        ​Act as the primary technical point of contact during the sales cycle, addressing client technical questions, concerns, and objections.

-        ​Work closely with the sales team to qualify leads, understand sales strategies, and provide necessary technical support to drive deals forward.

• ​Collaboration & Handoff

-        ​Ensure accurate and detailed technical documentation for proposed solutions to facilitate a smooth handover to project management and delivery teams upon deal closure.

-        ​Liaise with internal product development teams to provide market feedback and contribute to the continuous improvement and evolution of Zain's B2B solution portfolio.

-        ​Collaborate with third-party partners to integrate their offerings into comprehensive solutions.

• ​Continuous Learning & Documentation

  -        ​Maintain comprehensive knowledge of Zain's B2B product and service portfolio.

  -        ​Document best practices, solution architectures, and common technical challenges and their resolutions.

• Reporting & Documentation:

-       Provide detailed reports on presales activities, including customer engagement, solution proposals, and performance metrics.

-       Maintain accurate documentation of customer requirements, technical proposals, and solution designs.

-       Monitor and report on key performance indicators (KPIs) such as win rates and customer satisfaction.

Dimensions

• ​Reporting Structure: Works under the direct supervision of the Pre-Sales and Delivery Team Leader.

• ​Solution Scope: Focuses on the technical design and pre-sales support for a wide range of B2B solutions including Cloud (local/public), SaaS, IoT, Connectivity (FWT, APN, M2M), and ICT services.

• ​Client Interaction: Engages directly with B2B clients at various levels (technical, business, managerial) to gather requirements and present solutions.

• ​Collaboration: Works closely with the B2B sales team, product teams, third-party partners, and internal technical/delivery teams.

• ​Documentation: Responsible for creating detailed technical documentation, proposals, and presentations.

What We Need From You

Person Specifications

​Qualifications & Experience

• ​Education: Bachelor's degree in Telecommunications, Information Technology, Computer Science, Engineering, or a related technical field. Industry certifications (e.g., AWS Certified Solutions Architect Associate, CCNA/CCNP, ITIL Foundation, IoT certifications) are highly desirable.

• ​Experience:

  • ​Minimum of 2 years of experience in a pre-sales, technical sales, solution architect, or similar client-facing technical role, preferably within the telecommunications or IT industry.

  • ​Demonstrable experience in designing and presenting complex B2B solutions that include cloud services (public and private), IoT, SaaS, and various connectivity solutions.

  • ​Proven track record in preparing technical proposals, responding to RFPs/RFIs, and conducting product demonstrations.

​Knowledge

• ​Strong technical knowledge of enterprise networking, cloud computing principles, virtualisation, and leading cloud platforms (e.g., AWS, Azure, Oracle).

• ​Good understanding of IoT architecture, components (sensors, gateways, platforms), and common use cases across industries.

• ​Solid grasp of various telecommunication connectivity technologies (e.g., Fiber, FWT, MPLS, VPN, APN, M2M).

• ​Familiarity with cybersecurity concepts relevant to enterprise IT solutions.

• ​Understanding of the B2B sales cycle and value proposition selling.

• ​Basic understanding of project management principles for solution implementation.

​Skills

• ​Technical Problem-Solving & Design: Excellent analytical skills to identify client needs and design innovative, technically sound, and commercially viable solutions.

• ​Communication & Presentation: Exceptional verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical audiences and deliver engaging presentations.

• ​Client Engagement: Strong interpersonal skills for building rapport and trust with clients, actively listening to their needs.

• ​Collaboration: Ability to work effectively as part of a team (with sales, product, and delivery), and with external partners.

• ​Detail-Oriented: Meticulous attention to detail in preparing technical documentation, proposals, and solution specifications.

• ​Adaptability: Ability to quickly learn new technologies and adapt to evolving client requirements and market trends.

• ​Time Management: Efficiently manage multiple pre-sales engagements and priorities.

• ​Commercial Awareness: Ability to understand the business implications of technical solutions.

​Key Behaviors for Success

• ​Technical Authority: Acts as a reliable technical expert for clients and the sales team.

• ​Client-Focused: Demonstrates a genuine interest in understanding and solving client problems.

• ​Proactive & Resourceful: Takes initiative in identifying potential solutions and gathering necessary information.

• ​Collaborative Team Player: Works seamlessly with sales, product, and delivery teams to achieve common goals.

• ​Clear Communicator: Articulates complex ideas clearly and concisely, both verbally and in writing.

• ​Continuous Learner: Passionate about staying current with new technologies and industry best practices.

• ​Quality Driven: Ensures accuracy and high standards in all technical documentation and presentations.

​Success Metrics

​The Pre-Sales Specialist's success will be measured by the following KPIs:

• ​Proposal & Solution Quality:

  • ​Accuracy and completeness of technical proposals and solution designs.

  • ​Timeliness in responding to RFPs/RFIs and client requests.

  • ​Positive feedback from the sales team and clients on technical engagements and presentations.

• ​Sales Enablement & Support:

  • ​Contribution to the overall B2B solutions revenue, as measured by supported deal wins.

  • ​Number of successful client presentations and solution demonstrations delivered.

  • ​Effectiveness in qualifying technical opportunities.

• ​Technical Handover Efficiency:

  • ​Smoothness of technical handovers to the delivery/project management teams (e.g., minimal re-work or clarification needed post-sale).

• ​Knowledge & Skills Development:

  • ​Attainment of relevant technical certifications and continuous learning goals.

  • ​Contribution to internal knowledge base and best practices.