Role Purpose

Zain Iraq actively recruiting to hire a B2B Account Executive-Baghdad who is responsible for handling day-to-day sales activities in an efficient and timely manner, achieving a high level of customer satisfaction. The job is also responsible for having direct interaction with current and potential business customers, making inquiries, or seeking information on products and/or services

Responsibilities

• Understand the B2B sales plans and participate in the achievement of objectives and targets

• Implement the B2B Sales policies and procedures

• Maintain B2B Sales information libraries where needed, identify new sources of information, respond to ad hoc requests for data, information or analysis

• Deal with current customers and respond to sales enquiries via phone calls/e-emails/website/customer visits efficiently and effectively in line with established policies and procedures to ensure customer satisfaction and increase customer loyalty to Zain IQ

• Acquiring new business customers and searching for new leads to increase sales and hence revenues

• Ensure customers are aware of the full range of Zain IQ services/products/offers/renewals which may be relevant to their needs to increase sales and customer satisfaction

• Maintain good relationships with customers to ensure business continuity and growth

• Interact with Account Senior Executives and Account Managers, keeping them informed of relevant enquiries and providing backup and administrative support to ensure the efficiency of sales operations.

• Accurately complete all sales-related administrative details for efficiency

• Update sales leads and sales forecasts information on the sales application to ensure the accuracy of the information at all times

• Coach newcomers on Zain IQ relevant policies and procedures ensuring knowledge sharing and operations efficiency

Education, Experience and Competencies

EDUCATION

• Bachelor’s degree in a business administration-related field or equivalent

EXPERIENCE

• Up to 2 years of experience in the related field

COMPETENCIES

Behavioral

• Serving our customers

• Achievement Driven

• Team Work

• Information seeking

• Problem Solving and Creativity

• Relationship Building

• Initiative

Technical

• Oral & Written Communication

• Technology Application

• Sales Management

IDE Competency

• Courage to Engage

• Addressing Bias

• Allyship