About the Role

The Enterprise Performance Management Analyst is responsible for supporting the performance management team in driving B2B strategic objectives to drive commercial performance targets and analytics by regularly supporting in the review of performance, quality, and key KPI metrics.

Responsibilities:

• Support in the identification of areas of potential commercial improvement by running advanced analytics on data sets and raising findings to the Enterprise Performance Management Senior Specialist in periodic catch ups

• Support the enterprise performance management team in proving or disproving given hypotheses by running analytical deep dives

• Record commercial channels KPIs

• Carry out statistical analysis and support the generation of actionable insights

• Support the design of performance policies & set performance objectives

• Identify core issues and propose solutions to performance barriers

• Maintain accurate and rich intelligence data sets

• Develop, automate and circulate key sales scorecards and dashboards

• Synthesize market landscape and trends by product line and feed back to relevant teams

• Deliver regular reports to performance management Senior Specialist to drive strategic discussions and consensus alignment with management

• Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately

• Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait

• Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including systemdeficiencies),takeadvantageofOH&SopportunitiesandaddressesOH&Smanagementsystem nonconformities associated with its activities

What We Need From You

Skills:

• Ability to communicate, present and influence all levels of the organization

• Familiarity with business theory and methodology, especially customer value proposition, product (lifecycle) management, pricing and communication / channel management

• Understanding of SQL, Python and Tableau

• Experience and proficiency in excel modeling / data wrangling / manipulation (including proficiency with pivot tables, debugging model malfunctions, ability to develop VBA modeling solutions

• Experience working independently across a cross-functional team

• Experience answering big picture questions by framing the business question into an analytical plan and communicate to stakeholders

• Ability to adapt to new digital technologies and trends remaining at the forefront of innovation

• Solid understanding of the telecommunications industry

• Strong problem-solving skills and ability to identify and frame key issues

• Ability to identify, assess and manage risks

• Strong organization and project management skills