ZAIN2080 - Employee Relations Team Member

  • Operation
    Zain Jordan
  • Division
    HR & Administration
  • Location
    Jordan - Amman
  • Closing Date
    14-Jan-2026
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overview
About the Role

We are looking for a highly motivated and passionate candidate to promote employees’ welfare, such as resolving human relations problems and promoting employee health and well-being. Interview employees and discuss performance, human relations, and work-related problems that adversely affect morale, health, and productivity. Also evaluates and resolves human relations, labor relations, and work-related problems, and meets with management to determine appropriate action. Explains and provides advice to workers about company rules, regulations, and procedures, and the need for compliance.

Main Responsibilities will include but will not be limited to:

  • Providing support in implementing various Human Resources plans while ensuring achieving the department overall objectives, in addition to providing initiatives that aim to improve Human Resources processes and procedures.

  • Designing and implementing the wellbeing program strategies for Zain employees to ensure proper work conditions and life-work balance, planning needed activities and interventions in collaboration with related parties

  • Updating and Maintaining employee relations database in order to sustain correct and complete database for future reference, as well as conveying information through compiling relevant reports.

  • Supporting employees through responding to their inquiries and providing them with requested information regarding HR policies and procedures while adhering to information security policies.

  • Handling employee relations, activities and needs including grievances, attendance, penalties, disciplinary notices, office correspondences, etc.

  • Carrying out performance management related activities such as communication, follow-up and applying new trends, interview employees with poor performance to discuss and support with their performance development and performance improvement plans.

  • Participating in executing Organizational Development plans through providing help in planning and executing Organizational Development initiatives and programs to ensure satisfying employee’s needs and organizational culture is well established.

  • Participating in employees’ morale and loyalty empowerment through providing input in planning and implementing recognition and awards programs as well as social activities and events to ensure employees’ continual motivation and enhanced productivity.

What We Need From You

To be shortlisted for this position, you will need to comply with all of the requirements below:

  • Bachelor’s degree in Business Administration or a related field.

  • 0-2 years of relevant experience

About Us

We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees.

If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs.

Contract Type

This role is a part-time position with an 8-hour daily schedule.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  1. Resume/CV
  2. Passport-size photograph
  3. Highest Education Qualification