About the Role

A Job Title: Business Operation Advance Specialist

Department/Section: Strategy and Business Excellence

Reports To: Business Operation and Corporate Budgeting Manager

Job Purpose:

To oversee operational performance tracking, KPI governance, and the development of intelligent business insights. The role ensures efficient corporate project monitoring and strategic alignment, supporting Zain SD’s transformation into a data-driven and performance-oriented organization.

Key Responsibilities:

• Develop, maintain, and monitor a centralized KPI repository covering financial, operational, and customer metrics.

• Prepare executive-level presentations for monthly, quarterly, and annual performance reviews.

• Benchmark Zain SD’s performance against regional and international telecom operators, providing actionable insights to management.

• Produce intelligent operational reports and dashboards that highlight key trends, variances, and improvement opportunities.

• Act as the focal point for strategy-related performance assessments, coordinating with all divisions to consolidate inputs and ensure alignment.

• Support the review of business cases for major operational projects, assessing alignment with strategy and financial feasibility.

• Ensure all reports and dashboards comply with Information Security and Business Excellence standards.

• Provide ad-hoc operational intelligence and performance analytics to the CEO Office and relevant stakeholders.

• Support in budget preparation, quarterly reforecasting, and 5-year Business Plan (BP) tracking, highlighting focus areas and key gaps.

• Contribute to the development and implementation of the Balanced Scorecard (BSC) framework to track strategic objectives.

• Collaborate with the Group Strategy Team to ensure consistency between Zain SD’s operational performance and the Group’s strategic priorities.

Dimensions:

• Corporate performance monitoring and business intelligence.

• Governance of operational KPIs across divisions.

• Cross-functional coordination for budget and strategy alignment.

• Provides performance insights and support to CXOs and the CEO Office.

What We Need From You

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Economics, Telecommunications, or Engineering.

• MBA or professional certification in Business Analysis, Project Management, or Data Analytics is an advantage.

• 5–7 years of experience in strategy, business planning, or PMO roles within the telecom industry.

• Proven experience in business modeling, financial analysis, and data visualization tools (e.g., Power BI, Tableau, or Excel advanced).

Knowledge:

• Strong understanding of telecom operations (products, services, sales, and network).

• Knowledge of budget control, cost-benefit analysis, and forecasting techniques.

• Familiarity with project management methodologies and business excellence frameworks.

• Awareness of data analytics and statistical modeling for performance tracking.

Skills:

• Strong analytical and problem-solving abilities.

• Excellent communication and presentation skills.

• Advanced Excel and data visualization proficiency.

• Stakeholder management and cross-functional collaboration.

• Attention to detail and commitment to data accuracy and confidentiality.

Key Behaviors for Success:

• Results-driven and committed to continuous improvement.

• Demonstrates initiative, innovation, and ownership of deliverables.

• Builds effective relationships across departments.

• Adheres to company policies and promotes a culture of performance and accountability.

Additional Information for Internal Employees