ZAIN2017 - Retail Shop Supervisor -Khartoum
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OperationZain Sudan
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DivisionCommercial
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LocationSudan - Khartoum
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Closing Date29-Oct-2025
About Zain
About the Role
Department/Section: Sales sector
Job Title: Shop Supervisor -Khartoum
Reports to: Retail Team Leader
Job Purpose:
• Manage the end-to-end retail shop activities of selling, collection and customer
service in compliance with Zain retail strategy and process to maintain the sales
standards and achieve sales targets.
Key Tasks/Accountabilities:
• To improve the commercial performance of the store by increasing its turnover and maximizing profitability • Meet and exceed the monthly targets sales. • Implement initiatives and directives from Retail Management at retail shop level • Create awareness of Zain products and services in community, proactively work on marketing and sales plans in alignment with Retail Management • Report store performance, progress and issues • Ensure the product and service knowledge of staff meet standards • Forecast and manage staffing requirements through schedules to meet customer service levels • Implement and follow policies and procedures for retail, as defined by Retail Management • Oversee and manage daily operational activities of the retail shop with daily reconciliation. • Supervise sales and collection activities carried out in the retail shop • Managing and motivating a team to increase sales and ensure efficiency • Give daily briefs to retail shop employees to communicate messages from Retail Management. • Managing stock levels and making key decisions about stock control. • Analyzing sales figures and forecasting future sales volumes to maximise profits. • Dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organising training and development. • Monitor time keeping, attendance levels during periods of absence. • Deal with disciplinary matters in an effective and appropriate manner. • Manage inventory and cash within the store. • Perform sales forecasting and issue stock order requests (including merchandising products) • Organise and control stock takes and cycle counts. • Coordinate cash collection on daily basis. • Maintain transaction and inventory records; discover, address and report discrepancies. • Manage the store facility and dealing with the stakeholders. • Ensure store compliance with Zain image and brand guidelines through floor walk checklist and merchandising tools. • Prepare and send daily and weekly reports to franchise shops Team leader. • Report all the store and stock management issues to the Franchisee and the franchise shops |
Typical Performance Measures:
• Sales – measured sales performance of retail shop Vs targets.
• Effectiveness of delivering to Sales Profitability.
• Product & service knowledge – measured staff knowledge of product & service
and process.
• Effectiveness of issue resolution/decision making/change control and risk
management.
• Delivery of outcomes to agreed quality standards and deadlines.
• Adaptability of work plans/resources in response to change.
• Process Adherence – measured transaction, cash reconciliation and stock
discrepancies.
• Store Appearance – measured through floor walk checklist.
Dimensions:
• Reports to Region shops Team leader.
• Responsible for shop management.
• Responsible for management of third party / Franchisee.
• Direct management of at least 3 sales representatives.
What We Need From You?
PERSON SPECIFICATION
Qualifications/Experience:
• Educated to university degree.
• Zain Telecommunications background desirable.
• Relevant Professional Business qualification is mandatory.
• Minimum 2 years previous experience of an administrative role in a private sector
organisation is mandatory.
• Ability to communicate in Arabic and English is mandatory.
Knowledge:
• Broad understanding of all stages of the Zain Telecoms. Business process of the
daily sales procedures and issues complaints.
• Good understanding of the Sudan market and Zain business strategy, goals and
competitive environment.
• Understanding of budgetary and resource management and control policies and
processes.
• Good understanding of best practice Change Management processes andmethodologies.
• Understanding of the relevant regulatory, legal and other contextual factors
impacting on the successful management of projects within the Sudan market.
Skills:
• Must have a strong communication skills.
• Must have strong interpersonal abilities and should like to work with many
different people.
• Leadership/management skills and experience in a pressurised working
environment with the ability to resolve unexpected conflicting demands in a
rapidly changing environment.
• Conflict handling and resolution skills.
• Change management adaptability.
• Excellent communication and the ability to interact effectively with management
and employees.
• Strong knowledge of issue management and shop management.
• Highly developed communication and reporting skills (verbal and written).
• Good knowledge of remote work and online work skills.
Key Behaviours for Success:
• Team-worker.
• Confidence.
• Confidentiality & Integrity.
• Communication, both oral and written in local language and business
English.
• Demonstrates empathy with operation/line issues.
• Builds good working relationships quickly.
• Self-starter, able to use own initiative.
• Adherence to company policies and procedures and remains objective with
local/cultural issues.
• Collaborative.
• Tenacity.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- Highest Education Qualification