ZAIN2011 - Revenue Assurance Team Leader

  • Operation
    Zain Sudan
  • Division
    Finance
  • Location
    Sudan - NA
  • Closing Date
    29-Oct-2025
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overview
About the Role

Department/Section: Revenue Assurance and Fraud Management
Job Title: Revenue Assurance Team Leader
Report to: Revenue Assurance and Fraud Manager

Job Purpose:

• To implement and report the revenue leakages controls, process and

procedures in the relevant data sources in order to achieve the department

overall objective and strategy.

• To establish effective interface between various departments of the

company to ensure proper integration of revenue assurance systems and

tools.

Key Tasks/Accountabilities:

  • 1- RA Plans

    Supervise the implementation of short and medium term plans for the

    operation of the RA to meet the needs of business.

    2- Revenue Assurance controls:

    Implement and report the necessary policies and rules of the revenue

    assurance in order to be implemented between the relevant data sources.

    3- Revenue Assurance processes and procedures:

    Implement and report the processes and procedures of revenue assurance

    which will maintain the prevention and detection the revenue leakages.

    4- RA systems :

    Design in consultation with RA&FM manager and Supervise the

    implementation of RA systems to ensure the required functions has been

    deployed and working properly.

    5- Reports & KPIs:

    Prepare the RA and KPIs reports on regular basis to the manager and get

    feedback to arrange for the relevant information to be reported

    6- RA knowledge:

    Maintain up to date knowledge of the developments in the RA to enhance

    the knowledge base of the team and the use of the most effective

    techniques available.
    7- Team management:

    Assist the manager with the selection and performance evaluation of the

    team and manage their training and development to maximize their

    contribution.

    8- Interface meeting:

    Coordinate with respective departments (Carrier relations, Technical and

    IT) in order to obtain and get the relevant data for the analysis and proper

    implementation of the RA systems and tools.


Core competencies:

Leadership skills.

Project management

Analytical Thinking/skills and Problem Solving.

Administrative skills.

Vender Management skills.

Team work (Great collaborator).

Concern for Standards/Efficiency

What We Need From You

Qualifications/Experience:

  • Previous Experience Minimum 5 years in Revenue Assurance/Fraud Management.

    Bachelors Degree Specialization IT or Telecom.

    Others Knowledge of systems (Big Data, GSM, CBIO, IN, Unix/Linux, RA tool etc.)

Knowledge:

  • Direct experience in a Revenue Assurance & Fraud Management roles and  data analytics .

  • Strong understanding of wireless telecommunications technology including switches, billing systems, activation systems, etc.

  • Strong knowledge of internal controls

  • Risk assessment


Skills:

  • Strong Managerial skills.

  • Strong organizational skills.

  • Excellent listening & communication skills.

  • Demonstrated team building experience.

  • Clear, concise written and verbal communication skills.

  • Strong technical skills

  • Excellent knowledge of PC software applications including spreadsheets, word processing, and presentation software.

Key Behaviours for Success:

  • Ability to sell concepts and ideas to management, peers, and employees.

  • Proven ability to build and manage relationships with senior level executives.

  • Ability to manage cross functional teams.

.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  1. Resume/CV
  2. Passport-size photograph
  3. Highest Education Qualification
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