Role Purpose

Zain Iraq is actively recruiting to hire a Digital Experienced product Developer, to join our VAS & Digital department. We are looking for a motivated and detail-oriented Digital Services Operations Specialist to join our VAS & Digital department. In this role, you will be responsible for evaluation, implementation, and launch of digital services. You will work closely with cross-functional teams, including commercial, Finance, legal and IT departments, to ensure the successful launch, performance monitoring and continuous optimization of Digital services. This position is ideal for proactive individual with a strong interest in innovation and digital services operationsa

Responsibilities

• Assist in finalizing the contractual model for new digital products and services.

• Support the end-to-end implementation of new digital products and services, including building, testing, and releasing them to the market.

• Coordinate with technical teams to ensure smooth execution and timely delivery of digital solutions.

• Monitor and evaluate the performance of launched products/services, analysing key performance indicators (KPIs) to identify areas for improvement.

• Generate, analyse, and present detailed reports, delivering actionable insights and data-driven recommendations to support decision-making and guide continuous product improvements.

• Responsible on the implementation of digital products/services that require market engagement.

• Collaborate with marketing and IT teams to refine product positioning and drive renewed customer interest.

• Evaluate potential partners for identified digital services, assessing their capabilities, market fit, and potential to add value to our portfolio.

• Conduct research and due diligence to support partnership decisions.

• Develop and maintain close working relationships with the commercial and other teams, ensuring their needs and requirements are incorporated into the product development process.

• Facilitate effective communication and collaboration between internal teams and external partners throughout the product lifecycle.

• Manage the circulation and signing-off process for all legally required documents, such as Non-Disclosure Agreements (NDA), contracts, agreements, and annexes, ensuring compliance with company policies and legal standards.

• Conduct thorough testing of new digital products, ensuring proper validation with finance teams.

• Oversee partner reconciliation and settlement processes to maintain financial accuracy.

• Provide comprehensive post-launch support by collaborating with customer care teams to resolve customer issues efficiently and within agreed SLAs

Education, Experience and Competencies

Education

• Bachelor’s degree in business administration, Information Technology, Computer Science, or equivalent

Experience

• Up to 2 years of experience in related field

• A good understanding of IT concepts and technical aspects of system integration.

• Advanced proficiency in Microsoft Office, especially Excel (capable of creating and managing large, detailed reports).

• Tech-savvy with interest in digital products, online services, and new technologies.

• Familiarity with online payment channels, digital apps, and gaming ecosystems.

• Analytical mindset with the ability to transform data into actionable insights

 Competencies

Behaviora

• Customers Service Focus

• Achievement Driven

• Team Work

• Information Seeking

• Problem Solving and Creativity

• Relationship Building

• Initiative

Technical

• Human Resources Management

• Oral &Written Communication

• Managing Information

• Technology Application

IDE Competency

• Courage to Engage

• Addressing Bias

• Allyship