Role Purpose

Zain Iraq is actively recruiting to hire a Digital Experienced product Developer, to join our VAS & Digital department. In this role, you will be responsible for assisting in the development, implementation, and evaluation of digital products and services. You will work closely with cross-functional teams, including commercial, Finance, and IT departments, to ensure the successful launch and ongoing optimization of our Digital services offerings. This position is ideal for someone with a passion for digital innovation and a desire to grow in the field of product development.

Responsibilities

• Assist in finalizing the contractual model for new digital products and services.

• Circulate contracts and other legal documents for approval among internal and external stakeholders, ensuring all agreements are signed off and compliant with company policies.

• Support the end-to-end implementation of new digital products and services, including building, testing, and releasing them to the market.

• Coordinate with technical teams to ensure smooth execution and timely delivery of digital solutions.

• Monitor and evaluate the performance of launched products/services, analysing key performance indicators (KPIs) to identify areas for improvement.

• Generate, analyze, and present detailed reports, delivering actionable insights and data-driven recommendations to support decision-making and guide continuous product improvements.

• Assist in the development and implementation of re-introduction strategies for existing products/services that require market re-engagement or improvement.

• Collaborate with marketing and IT teams to refine product positioning and drive renewed customer interest.

• Evaluate potential partners for identified digital services, assessing their capabilities, market fit, and potential to add value to our portfolio.

• Conduct research and due diligence to support partnership decisions.

• Develop and maintain close working relationships with the commercial and other teams, ensuring their needs and requirements are incorporated into the product development process.

• Facilitate effective communication and collaboration between internal teams and external partners throughout the product lifecycle.

• Manage the circulation and signing-off process for all legally required documents, such as Non-Disclosure Agreements (NDA), contracts, agreements, and annexes, ensuring compliance with company policies and legal standards.

• Conduct thorough testing of new digital products, ensuring proper validation with finance teams.

• Oversee partner reconciliation and settlement processes to maintain financial accuracy.

• Provide comprehensive post-launch support by collaborating with customer care teams to resolve customer issues efficiently and within agreed SLAs.

Education, Experience and Competencies

Education

• Bachelor’s degree or Above

Experience

• A minimum of 2 years of relevant experience with at least 1 year in a similar role

• A good understanding of IT concepts and technical aspects of system integration.

• Advanced proficiency in Microsoft Office, especially Excel (capable of creating and managing large, detailed reports).

• Tech-savvy with interest in digital products, online services, and new technologies.

• Familiarity with online payment channels, digital apps, and gaming ecosystems.

• Analytical mindset with the ability to transform data into actionable insights.

Competencies

Behavioural

• Customers Service Focus

• Achievement Driven

• Team Work

• Information Seeking

• Problem Solving and Creativity

• Relationship Building

• Initiative

Technical

• Human Resources Management

• Oral &Written Communication

• Managing Information

• Technology Application

IDE Competency

• Courage to Engage

• Addressing Bias

• Allyship