Role Purpose

Zain Iraq is actively recruiting to hire a POS Acquisition & Performance Management Agent who is responsible for collecting data related to competition availability, visibility, pricing, sales, and source of supply of the various telecom products within the coverage area. They understand and abide by applicable policies and procedures with the aim of the achievement of plans and objectives. They also report consumers’ feedback and follow up on consumers’ complaints within the coverage area

Responsibilities

• Understand POS Management strategy and plans and participate in the achievement of objectives and targets

• Implement POS Management policies and procedures to ensure the fulfilment of organizational requirements whilst delivering high-quality services

• Handling process to complaints, and ensuring the consistency of POS life-cycle actions (Member)

• Ensure POS’s owner engagement with Zain IQ products and full awareness of consumers' detailed benefit plans

• Ensure that all the requirements for POS motivation are supplied and alignment of internal process

• Implement programs at POS within the coverage area to support Zain IQ initiatives and new product launches

• Conduct specific surveys within the coverage area, when needed, and recommend changes/improvements to coverage, practices, and processes.

• Distribute/ place POSM within the coverage area, to ensure Zain IQ products and promotions’ communication to consumers

• Ensures timely and effective delivery of the critical information impacting on POS performance (products, commissions…)

• Ensures consistency and language of communication via different channels by developing templates and guidelines.

• Submits the requirements for marketing printed materials

• Ensure that all the POS acquisition targets, POS activation process, and POS welcome stage actions are according to process.

• Ability to gain market insight and tackle issues, accordingly, to provide a solution per each,

• Ability to provide a new initiative based on market needs and monitoring,

• Ability to present projects to the higher management,

Education, Experience and Competencies

Education

• Bachelor’s degree in marketing or business administration-related field or equivalent

Experience

• Up to 2 years of experience in the related field

Competencies

Behavioural

• Serving our Customers

• Team Work

• Information Seeking

• Problem Solving and Creativity

• Relationship Building

Technical

• Performance Management

• Written & Oral Communication

• Technology Application

• Sales Management

   

IDE Competency

• Courage to Engage

• Addressing Bias

• Allyship

internal Transfer conditions

The period that the employee should spend before applying is as below:

• From one Division to another Division at least one year in his/her former Division

• Customer Care, Documentation & Information employees can submit after completing 6 months.