Role Purpose

Zain Iraq is Actively recruiting to hire Youth & Customer Management – Kurdistan Specialist. The role is responsible for driving the strategic development, performance management, and market positioning of youth-focused products and services within the Kurdistan region. The Specialist will act as a key liaison between marketing, technology, and external partners to ensure innovative, competitive, and high-performing solutions tailored to the youth segment. The position requires a strong focus on market research, product lifecycle management, and customer engagement strategies to achieve business growth and long-term customer loyalty.

Key Responsibilities

• Lead the design, planning, and execution of youth segment strategies in Kurdistan, ensuring alignment with corporate objectives and regional market dynamics.

• Monitor, analyze, and evaluate the performance of youth products/services, leveraging KPIs and customer insights to drive continuous improvement and maximize profitability.

• Drive the development and enhancement of new and existing youth-oriented products, preparing robust business cases and ensuring seamless integration with technical and commercial requirements.

• Oversee reintroduction and repositioning initiatives for underperforming or legacy products to revitalize customer interest and market uptake.

• Collaborate closely with the marketing team to refine product positioning, design targeted youth campaigns, and strengthen brand perception across Kurdistan.

• Conduct and oversee advanced research and geo-marketing strategies to identify opportunities, competitive threats, and evolving customer behaviors specific to the youth segment.

• Evaluate, negotiate, and maintain strategic relationships with VAS and technology partners, ensuring SLA compliance and portfolio expansion to support youth-focused offerings.

• Identify, propose, and champion emerging technologies, digital trends, and innovative solutions that maintain the company’s competitive edge in the youth market.

• Develop comprehensive user manuals, training programs, and enablement tools for Sales and Customer Care teams to ensure effective product knowledge transfer and customer support.

• Act as the subject-matter expert for youth and customer management in Kurdistan, providing insights to senior management on trends, risks, and opportunities in the region.

Education, experience and competencies

Education

• Bachelor’s Degree in Business/Marketing, IT or any related field or equivalent (MBA will be preferred)

Experience

• A minimum 2 years experience, preferably in Telecommunications.

• At least 6 months or more experience in Pricing, Segments, Performance Mgmt., Business insights, Base Mgmt.

• Must be proficient in Excel, PowerPoint, Think-cell, and Data warehouse

Competencies

Behavioural

• Achievement Driven

• Analytical Thinking

• Teamwork

• Information seeking

• Relationship Building

• Initiative

Technical

• Oral & written Communication

• Managing Information

• Advertising and Marketing

• Technology Application

• Product Development

• IT Business Analytics

IDE Competency

• Courage to Engage

• Addressing Bias

• Allyship

Additional information for internal employees

• From one division to another division for at least one year in his/her former division.

• Customer care documentation & information employees can submit after completing 6 months.