About the Role

We are looking for a highly motivated and passionate candidate to Handling various types of customer correspondences through various digital channels (social media, online chat) in a professional convivial manner while adhering to set policies, procedures and required quality of service, ensuring achieving Key Performance Indicators (KPIs) to ensure customers satisfaction, in addition to carrying out necessary actions to provide customers with complete and correct responses to their enquiries, resolving their problems and handling their complaints.

Main Responsibilities, will include but will not be limited to:

• Handling various types of customer correspondences through Different Digital Channels such like Social Media, Web site, APP ETC, and/ or other ways of interactions in a professional and convivial manner while adhering to quality standards and service levels to maintain customer satisfaction.

• Promoting and maintaining vigorous and positive corporate image and identity during interactions with customers, including maintaining brand consistency

• Facilitating the interaction of Zain with its customers by responding customers enquires and resolving their problems through comprehensible guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.

• Representing a sound understanding and consciousness of customers' enquiries, conflicts, perceptions, concerns, and suggestions through deriving efficient reciprocal correspondences and sympathizing with customers without compromising on Zain's policies, standards, and procedures.

• Contacting and transferring correspondences to concerned parties to resolve and follow up on customer enquiries and conflicts by following related policies and procedures.

• Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.

• Perceiving spotted trends in customer enquiries, feedback and complaints as well as identifying system flaws, and alerting responsible parties regarding such occurrences.

What We Need From You

To be shortlisted for this position, you will need to comply with all of the below requirements:

• Holds a bachelor’s degree in Business Administration or any related field

• Minimum : 1 year experience in social media field

• Preferred: 2 years of relevant experience.

About US

We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees.

If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs.