Job Purpose:

he Quality & Process Specialist is responsible for developing, managing, and continuously improving Commercial processes, templates, and reporting to ensure compliance with ISO standards and best practices. The role supports the Commercial Department in achieving operational excellence by analyzing processes, identifying gaps, conducting audits, and implementing corrective actions. This position ensures alignment across internal and external stakeholders while driving a culture of quality and continuous improvement.

Key Accountabilities and Tasks:

• Design and manage commercial processes to ensure compliance with ISO standards.

• Conduct gap analysis to identify deficiencies and recommend corrective actions.

• Monitor and audit commercial activities to ensure effective process execution and continuous improvement.

• Prepare and manage reports for Commercial Group, ISO, and internal audits.

• Facilitate workshops and develop SOPs to capture and standardize best practices.

• Follow up on corrective actions to ensure process issues are resolved effectively.

• Support cross-functional teams to ensure alignment and efficiency across Commercial departments.

Skills:

Strong communication and reporting (verbal & written).
• Analytical thinking and problem-solving.
• Negotiation and influencing abilities.
• Planning, organizing, and prioritization.
• Teamwork and collaboration.
• IT proficiency (Excel, Word, PowerPoint, and related tools).
• Adaptability and ability to manage multiple tasks under pressure        

Dimensions:

• Covers all Commercial Department processes, including cross-functional activities with internal and external stakeholders.

• Ensures compliance with ISO standards and internal audit requirements across commercial functions.

• Provides reporting and quality checks that impact commercial performance and customer experience.

• Supports process improvement initiatives with measurable efficiency and quality outcomes

Key Behaviours for Success:

• Accountability & Integrity
  • Collaboration & Communication
  • Adaptability & Continuous Improvement
  • Customer Focus

Knowledge:

•• ISO standards, auditing practices, and compliance requirements.
• Business process design, mapping, engineering, and re-engineering principles.
• Program and project management methodologies. • Continuous improvement tools and quality frameworks (Lean Six Sigma, Kaizen, etc.).
• Commercial operations processes and reporting structures.
• Bilingual knowledge – Arabic & English (spoken and written)