ZAIN1913 - Fraud Management Specialist

  • Operation
    Zain Sudan
  • Division
    Finance
  • Location
    Sudan - NA
  • Closing Date
    18-Sep-2025
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overview
About the Role

Department/Section:                         Revenue Assurance and Fraud Management  

Job Title:                                            Fraud Management Specialist

Reports to:                                         Fraud Team Leader

Job Purpose:

To operate and maintain the fraud management tools and systems in order to prevent, detect and advise on the corrective measures of the fraud. 

To discover any misuse or violations through data analysis by investigating and identifying any unusual patterns and trends and recommend fraud prevention , new controls ,processes and system enhancements.

Key Tasks/Accountabilities:

 

1-      FM systems and tools

-          Carry out the operation and maintenance of the FM systems and tools and perform the general administration measures such as Business Rules Administration, backup, etc. to achieve the required level of service.

 

-          Investigate and follow up the detected issues and ensure proper resolution has been implemented.

2-      FM policies and procedures:

-          Follow all the operational procedures and instructions so that work is carried out in a controlled and consistent manner.

3-      FM Reporting

-          Extract the require FM data from the data sources to report it to the team leader.

-          Ensure the FM data are kept and backed up according to the company procedure.

4-      FM knowledge

-          Maintain and improve knowledge of FM techniques to contribute to devising new or improved methods of working.

Main Activities:

Fraud management specialist will utilize the FMS to detect technical fraud and related subscription or payment fraud or any fraud activities that may affect the distribution or business as whole. 

 

- Understanding telecoms risks and processes to prevent fraudster

 

- To establish relationship with other relevant departments on cooperation against SIMBox.

- To be responsible for the daily monitoring of analytical tools used to capture fraud.

- Continuously work to understand and mitigate losses to ensure the highest level of loss avoidance and reduction.

 

What We Need From You

 Qualifications/Experience:

Bachelor’s Degree Specialization IT or Telecom or relevant field

Relevant Experience Minimum 3 years.

Knowledge of ICT systems (Big data, SQL Database, shell scripts (i.e Unix), billing and charging.)

Superior software skills, especially in MS Excel, Power Bi, and Word.

Core competencies:

Strong Analytical thinking and Problem solving.

Practical knowledge of fraud observation and investigation techniques.

Cooperation and teamwork.

Strong verbal and written communications skills

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  1. Resume/CV
  2. Passport-size photograph
  3. Highest Education Qualification
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