About the Role

Department/Section: CT Planning& Deployment -Infrastructure
Job Title: IT Infrastructure Planning & Deployment Team Leader
Reports to: Infrastructure Planning & Deployment Manager

Job Purpose: Accountable to Infrastructure Planning & Deployment Manager to manage the Planning, Deployment, and configuration of technology infrastructure elements in alignment to the business demand, technology architecture and roadmaps. Also handling of all IT Infrastructure projects to ensure the planned deliverables of the projects are met and in accordance with Zain business strategy

KEY TASKS & ACCOUNTABILITIES:

1. 1. Manage the deployment and configuration of infrastructure elements, including,

   nodes, storage & backup systems, servers, virtualization, operating systems, data

   centre systems, security systems, cloud services and related tech. equipment as per the

   design (HLD and LLD).

   2. Participate in the technology business planning cycle through identification of project

   plans and cost estimates

   3. Participate in demand planning and management committee for feedback on

   development and project prioritization when needed.

   4. Lead the deployment projects’ life cycle, manage infrastructure development through

   vendors (in case of out-tasking/outsourcing), assess vendor performance and provide

   regular reports and feedback to program management governance (PMO) and vendor

   management.

   5. Responsible for the in-house development / deployment of the IT Infrastructure

   projects and to ensure proper execution.

   6. Lead acceptance tests (unit, platform, integration and operation) and ensure smooth

   handover to operations

   7. Ensure 3rd level support is provided to IT Infrastructure Operations in coordination

   with vendors as needed.

   8. Ensure capacity upgrades are performed in line with planning service capacity

   management guidelines and current capacity status.

   9. To contribute in the design and implementation of testing systems that mirror the live

   environments

   10. Lead the implementation of disaster recovery and business continuity projects.

   11. Ensure effective implementation of strategic projects (part of the technology roadmap)

   12. Lead the deployment and configuration of Core IP Network infrastructure elements,

   including; core routers, core switches, firewalls, internet links, network appliances and

   potentially virtualization13. Support in business acceptance tests for all IT Infrastructure systems- UAT (user

   acceptance tests).

   14. Work closely with Managed service team to achieve department KPIs & targets.

   15. Contribute in the effective management, motivation and development of the team

   resources by liaising closely with the key line management, personnel and other

   relevant parties within the IT Infrastructure to ensure problems/ issues are identified

   and resolve or apparently escalated at an earlier stage.

   16. To be fully accountable for the quality, accuracy timeliness and effectiveness of

   reports, and KPI’s.

   17. Supervise and coach the team members and set their yearly target and conduct the

   performance review (SMART-I’s) on regular basis.

   18. Ensure compliance with all applicable policies & regulatory requirements in

   information security.
   

What We Need From You

PERSON SPECIFICATION       

QUALIFICATIONS/EXPERIENCE

1. 1- Effectiveness of managing projects SLA contracts with vendors.
   2- Departmental engagement survey results
   3- Team skill level improvement.
   4- Team relations and morale.
   5- Various audit results.
   6- Effectiveness and efficient projects deliveries.
   7- Processes development, enhancement and improvement

 Dimensions:

• Report to Infrastructure Planning & Deployment Manager.

• Adherence to ITIL Processes.

• Achieve ISO certifications.

• Team and vender proper management.

• Coordination and collaboration with other Zain teams

Qualifications/Experience:

- Bachelor Degree in Computer Science, Engineering, IT, IS or any related technical

field.

- Minimum 5 years of relevant experience in a similarly sized telecommunications

Development IT environments with at least 3 years of hands-on experience in technical

projects delivery with demonstrated success
Knowledge:

- Broad understanding of the Mobile Telecommunication industry, Local and

international market conditions, regional political climate and communications

regulatory policies.

- Knowledge of IT infrastructure (Virtualization, Cloud, Servers, Storage, Databases,

Backup systems, IP Networks)

- Project Management lifecycle

- Good understanding of best practice in Change Management processes and

methodologies.

- Understanding of GSM mobile operations, products and services.

- Process improvement and management.

- SLA enforcement and measurement.

- Vender Management.

SKILLS:

- Effectively communicate by listening actively, share relevant information with others

and interact with others to establish fair and effective relationships.

- Identify customer’s requirements correctly, exceed customer expectations and act

proactively for ensuring customer satisfaction

- Ability to develop cooperation and teamwork while working toward solutions that

generally benefit all parties

- Capacity of recognizing owns feelings and those of others for motivating ourselves

and managing emotions within ourselves and in our relationships.

- Ability to work under pressure.

- Project Management skills

- Team conflict resolution

Key Behaviour for Success:

- Team-work

- Time management

- Communication, both oral and written in local language and business English

- Builds good working relationships quickly

- Self-starter, able to use own initiative

- Adherence of company policies and procedures and remains objective with local/cultural

issues.

- Drive for results

- Team and self-development