About the Role

Note: this role will mostly serve Bede Bsc, Zain Bahrain's Fintech subsidiary.

The Business Analytics Specialist is responsible for conducting comprehensive analysis throughout the entire data lifecycle, including requirements gathering, activity analysis, and design assessment of FinTech operations. This role helps in developing robust analysis and reporting capabilities using advanced techniques and tools, leveraging statistical models, machine learning algorithms, and data visualization. Personnel holding this role monitors performance and implements quality control plans to ensure accurate results, while proactively identifying improvement opportunities to enhance operational efficiency. Staying updated with industry trends, they contribute to strategic decision-making and the organization's success by leveraging data-driven insights in a rapidly evolving FinTech landscape.

What We Need From You

• Education

  • BS in Computer Science, Information Management, Mathematics, Economics or Statistics or any related field of study.

• Experience

  • Minimum of 3-5 years of experience in the FinTech or Telecom industry or closely related field.

  • 3+ years of experience in Business Analytics or a working knowledge of analyzing data from complex business systems. Alternatively, an advanced degree in a relevant field can be considered as an equivalent qualification.

• Skills

  • • Knowledge of statistics and experience use statistical packages for analyze datasets (Excel, SPSS, R, Python, Power BI, Tableau or similar reporting tools) .

    • Hands-on experience with BI tools (e.g., Tableau, Power BI), SQL, and tools like Google Analytics / Firebase.

    • Ability to obtain, retain and effectively utilize knowledge of services available and customer service policies procedures and all necessary systems interfaces.

    • Strong knowledge of digital product analytics (mobile/web), digital marketing funnels, and campaign KPIs.

    • Familiarity with credit card operations, remittance processes, and microfinancing models.

    • Experience with customer journey mapping tools, CDPs, and marketing automation platforms

    • Ability of Multitasking based on requirements.

    • Ability to work under pressure and stress.

    • Ability to communicate results to a non-technical audience.

    • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

    • Visualization skills

    • Strong communication skills

Main Responsibilities

• Collect and define detailed business requirements for digital products and financial services (credit cards, remittance, microfinance, etc.).

• Work with stakeholders to translate business goals into analytical insights and system specifications.

• Analyze performance across digital acquisition and engagement channels (email, SMS, push, in-app, social, etc.).

• Provide recommendations based on attribution models, funnel analysis, and A/B testing.

• Track and evaluate campaign effectiveness and customer acquisition costs (CAC).

• Map and analyze end-to-end customer journeys within mobile applications, including onboarding, loan application, repayments, remittance flows, and card usage.

• Identify drop-off points, conversion opportunities, and feature adoption patterns.

• Partner with UX/UI teams to enhance app experience based on behavioral data.

• Conduct business and performance analysis on microloan programs: approval rates, default risk, repayment behavior.

• Support remittance operations by analyzing transaction volume, corridor performance, user behavior, and compliance metrics.

• Track and optimize credit card KPIs: activation rates, usage trends, credit limits, rewards, and delinquency.

• Interpret data, analyze results using statistical techniques, and provide ongoing reports.

• Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.

• Acquire data from primary or secondary data sources and maintain databases/data systems.

• Identify, analyze, and interpret trends or patterns in complex data sets.

• Locate and define new process improvement opportunities.

• Coordinate tools for process management and ensure that cycle guidelines are adhered to.

• Evaluate business data to identify their different characteristics and locate their similarities to find ways they can be integrated for better results.

• Design comprehensive data reports and other business tools to assist business managers and executives in making important business decisions.

• Monthly and quarterly performance reports of Sales and Customer care agents.

• Design and implement digital dashboards and maintain digital initiatives.

• Carry out an audit on data to tackle customer base business-related issues.

• Support ad-hoc reports required by the business and management teams.

• Create and maintain Business Requirement Documents (BRDs), Functional Requirements Document (FRDs), user stories, data dictionaries, and performance dashboards.

• Present findings and actionable insights to business, product, and technical leadership.