About the Role

The Enterprise App & Software Management is responsible for supporting the Enterprise App & Software Management Senior in managing all Zain enterprise business applications alongside the administration, installation, configuration, upgrade and migration as well as to participate in platform backup, recovery and health checks.

Responsibilities:

• Perform daily health checks on platforms to ensure platform availability and performance.

• Resolve platform operations problems where necessary to ensure 24/7 availability with optimal performance of all platform. Provide 2nd line support for all platforms including 24/7 on-call support when needed.

• Document and log all updates, manuals and reports and ensure that full understanding and adherence to Quality standards.

• Perform platform installations and migration and create necessary programs and scripts in order to automate operations.

• Perform platform integrations and ensure proper communication among multiple platforms

• Learn Zain’s suite of enterprise business applications, including understanding their interrelationship and dependencies

• Work with vendors to maintain and support these applications, perform upgrades and implement new features as released

• Perform top-level troubleshooting of technical issues related to application functionality

• Track and follow issues through to resolution, including communications to all stakeholders

• Support in identifying and considering internal technical needs of Zain with the goal of providing quality solutions in order to provide the highest possible service

• Configure, execute, test and implement enterprise app and software solutions

• Develop documentation related to design, configuration, processes/workflow, integration/interface requirements and training

• Develop relationships with business units, external consultants and vendors

• Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately

• Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait

• Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities

What We Need From You

Skills:

• Ability to communicate, present and influence all levels of the organization

• Excellent verbal and written communications skills

• Proficiency in agile methodologies

• Knowledgeable of mobile and network infrastructure

• Knowledge of support processes specific to the telecom industry

• Experience in maintenance, support, configuration, or implementation of business applications

• Interest and ability to learn new business applications and related capabilities as required

• Understanding of cloud computing and cloud based application services

• Advanced Microsoft Office toolkit (Excel, pptx)

• Proficiency in programming

• Ability to communicate and translate technical solutions to internal stakeholders across the company

• Strong problem-solving skills and ability to identify and frame key issues

• Excellent interpersonal organizational and project management skills

• Great people management skills and knowledge

• High reliability in executing tasks within expected timeframe and to expected quality standards