Role Purpose

Zain Iraq is actively recruiting to hire a Senior Product Owner – Mobile Apps (Self-Care App)The Self-Care App Product Owner is responsible for defining and overseeing the strategic development roadmap for Zain IQ’s Self-Care App. This role involves prioritizing app features, managing the product backlog, and driving the successful launch and adoption of new features. The Self-Care App Product Owner is accountable for ensuring that product development aligns with business goals and customer needs, while optimizing engagement and monetization. This position requires close collaboration with the Experience Designer, Product Designer, Quality Lead to ensure that product decisions are data-driven and user-centric. The Self-Care App Product Owner will also track Self-Care App performance, implement continuous improvements, and maximize impact on business KPIs.

Responsibilities

• Define and maintain the feature roadmap based on business objectives, market trends, and user feedback

• Prioritize Self-Care App features based on business impact, customer value, and technical feasibility

• Align Self-Care App strategy with overall strategic objectives

• Manage the product backlog and ensure that development teams are focused on the highest-value and priority features

• Continuously evaluate product-market fit and adjust the roadmap based on customer feedback

• Set clear product goals and success metrics to measure feature performance

• Ensure that product milestones are communicated clearly to stakeholders and delivery teams

• Lead the translation of business objectives into detailed user stories and acceptance criteria

• Work closely with the Product Designer to refine feature requirements and ensure alignment with user needs

• Coordinate with the Experience Designer to ensure that product features deliver an intuitive and engaging UI/UX

• Collaborate with the Quality Lead to define clear acceptance criteria and ensure product features meet quality standards

• Manage cross-functional teams (development, design, and QA) to ensure timely and successful feature delivery

• Track feature development progress and resolve any blockers to maintain delivery timelines

• Ensure new features are properly documented and communicated to customer support and marketing teams

• Own the product launch process and ensure that all teams (development, marketing, customer support) are aligned

• Define go-to-market strategies for new features, including user communication and onboarding plans

• Monitor feature adoption and user engagement post-launch to measure success

• Establish feedback loops to gather user insights and refine product features accordingly

• Lead product retrospectives to analyze performance and inform future improvements

• Identify opportunities to increase user engagement and feature usage

• Collaborate with the Experience Designer to improve product usability

• Monitor revenue performance and adjust product strategy to maximize monetization

• Implement data-driven improvements based on user behavior and market feedback

• Optimize in-app purchases and subscription models to increase revenue per user

• Identify and act on user behavior patterns to improve retention and lifetime value

• Act as the primary point of contact for Self-Care App related decisions and updates

• Collaborate with the Experience Designer to align product functionality with user behavior insights

• Support the Quality Lead in ensuring that app releases meet technical and business requirements

• Communicate product strategy and performance to senior leadership and key stakeholders

• Facilitate cross-team alignment to ensure consistent understanding of product goals and milestones

Education, Experience and Competencies

Education

Bachelor’s degree in Product Management, Business, Computer Science, or related discipline

Experience

• Minimum of 5 years of experience in product management, product development, or a related field

• Proven track record of managing product roadmaps and driving successful product launches

• Experience working with Agile development teams and managing product backlogs

• Experience collaborating with UX, design, development, and marketing teams to deliver successful products

• Strong background in defining and measuring app success metrics

• Experience in driving app monetization and user engagement strategies

Skills

• Strong expertise in product lifecycle management and Agile methodologies

• Strong analytical and problem-solving skills

• Ability to define and measure app success metrics

• Excellent communication and stakeholder management skills

• Ability to translate business goals into actionable product requirements

• Strong leadership and team coordination skills

• Ability to work under pressure and manage multiple priorities simultaneously

Competencies

Behavioral

• Strategic Thinking

• Analytical Thinking

• Problem Solving and Creativity

• Teamwork

• Communication and Presentation

Technical

• Product Management

• Business Modelling and Analysis

• Technology Application

• User Engagement and Retention

IDE Competency

• Courage to Engage

• Addressing Bias

• Allyship