Role Purpose

Zain Iraq is Actively recruiting to hire Merchants Management Senior Specialist Kurdistan who is responsible for sourcing, onboarding, and managing merchant partners for Zain’s loyalty program. The employee will drive acquisition efforts and maintain strong relationships with merchants to ensure a rich and attractive loyalty offering.

Key Responsibilities

• Identify, approach, and negotiate with potential merchant partners.

• Support contract execution and onboarding processes for new merchants.

• Manage day-to-day relationships with assigned merchants to ensure satisfaction and active participation in the loyalty program.

• Track merchant performance (e.g., redemption rates, customer feedback) and recommend improvement actions.

• Coordinate marketing activities and promotions with merchants.

• Ensure merchant compliance with loyalty program terms and Zain brand guidelines.

• Ensure Mystery shoppers on regular basis with each merchant.

Education, experience and competencies

Education

• Bachelor’s degree in business, Marketing, sales or a related field.

Experience

• 2–4 years of experience in sales, partnerships, business development, or account management.

• Excellent communication, negotiation, and relationship-building skills.

• Ability to manage multiple accounts and prioritize tasks effectively.

Competencies

Behavioral

• Achievement Driven

• Analytical Thinking

• Teamwork

• Information Seeking

• Relationship Building

• Initiative

Technical

• Oral & Written Communication

• Managing Information

• Advertising and Marketing

• Technology Application

• Product Development

• IT Business Analysis

IDE Competency

• Courage to Engage

• Addressing Bias

• Allyship

Additional information for internal employees

• From one division to another division for at least one year in his/her former division.

• Customer care documentation & information employees can submit after completing 6 months.