About the Role

the role of the B2B Operations and Annual Maintenance Contract (AMC) is to support in the management and administration of B2B operations and maintenance contract agreements, ensuring compliance and facilitating effective communication between stakeholders.

Main Responsibilities & Duties

• Assist in the preparation, review, and management of B2B contract agreements, ensuring all terms and conditions are met.

• Provide support in the day-to-day operations related to maintenance contracts, including scheduling and resource allocation.

• Liaise with internal teams and external partners to facilitate contract execution and address any issues that arise.

• Maintain accurate records of contract agreements, modifications, and communications to ensure compliance and accountability.

• Generate reports on contract performance, operational metrics, and maintenance activities for management review.

• Assist in troubleshooting and resolving operational issues related to contract performance.

• Support the monitoring of key performance indicators (KPIs) to track service delivery, AMC, and ensuring compliance with terms and operational efficiency.

• Contribute to process improvement initiatives to enhance efficiency in B2B operations.

• Assist in procurement operations and execute procurement processes to meet the B2B unit procurement needs including monitoring inventory levels to ensure optimal stock availability, minimize holding costs, and prevent stockouts, while implementing efficient ordering processes and tracking systems.

• Developing solutions and customized proposals based on client needs

• Stay updated on industry trends, emerging technologies, and competitor offerings.

• Participate in internal meetings to share market insights and gather feedback for continuous improvement.

• Perform any other related tasks as assigned or needed

Education and Experience

• Bachelor’s degree in communication, computer Engineering. Or any related field.

• Professional certification in routing and switching is a plus.

• Previous experience in operations or contract management is a plus but not required.

Skills and Knowledge

• Strong organizational and time management skills.

• Excellent communication and interpersonal abilities.

• Proficiency in MS Office Suite and contract management software.

• Attention to detail and a proactive approach to problem-solving.

Job specific Competencies

• Customer Orientation

• Innovation

• Problem analysis