Job Purpose:

Accountable to the IT Infrastructure Planning & Deployment Team Leader to handle & manage the Planning, Deployment and configuration of technology infrastructure elements in alignment to the business demand, technology architecture and roadmaps. Also handling of all IT Infrastructure projects to ensure the planned deliverables of the projects are met and in accordance to Zain business strategy.

Key Tasks/Accountabilities:

1. Carry on the deployment and configuration of infrastructure elements, including, nodes, storage & backup systems, servers, virtualization, operating systems, data centre systems, security systems, cloud services and related tech. equipment as per the design (HLD and LLD).

2. Participate in the technology business planning cycle through identification of project plans and cost estimates

3. Participate in demand planning and management committee for feedback on development and project prioritization when needed.

4. Participate in the deployment projects’ life cycle, manage infrastructure development through vendors (in case of out-tasking/outsourcing), assess vendor performance and provide regular reports and feedback to program management governance (PMO) and vendor management.

5. Responsible for the in-house development / deployment of the IT Infrastructure    projects and to ensure proper execution. 

6. Participate in acceptance tests (unit, platform, integration and operation) and ensure smooth handover to operations

7. Ensure 3rd level support is provided to IT Infrastructure Operations in coordination with vendors as needed.

8. Ensure capacity upgrades are performed in line with planning service capacity management guidelines and current capacity status.

9. To contribute in the design and implementation of testing systems that mirror the live environments

10. Participate in the implementation of disaster recovery and business continuity projects.

11. Ensure effective implementation of strategic projects (part of the technology roadmap)

12. Participate in the deployment and configuration of Core IP Network infrastructure elements, including; core routers, core switches, firewalls, internet links, network appliances and potentially virtualization.

13. Support in business acceptance tests for all IT & IP infrastructure systems- UAT (user acceptance tests).

14. Work closely with Managed service team to achieve department KPIs & targets.

15. Contribute in the effective management, motivation and development of the team resources by liaising closely with the key line management, personnel and other relevant parties within the IT Infrastructure to ensure problems/ issues are identified and resolve or apparently escalated at an earlier stage.

16. To be fully accountable for the quality, accuracy timeliness and effectiveness of reports, and KPI’s.

17. Ensure compliance with all applicable policies & regulatory requirements in information security.

Typical Performance Measures:

1-    Effectiveness of managing projects SLA contracts with vendors.

2-    Departmental engagement survey results

3-    Team skill level improvement.

4-    Team relations and morale.

5-    Various audit results.

6-    Effectiveness and efficient projects deliveries.

7-    Processes development, enhancement and improvement.

Qualifications/Experience:

-       Bachelor Degree in Computer Science, Engineering, IT, IS or any related technical field.

-       Minimum 2 years of relevant experience in a similarly sized telecommunications Development IT environments with at least 2 years of hands-on experience in technical projects delivery with demonstrated success.

Knowledge:

-       Broad understanding of the Mobile Telecommunication industry, Local and international market conditions, regional political climate and communications regulatory policies.

-       Knowledge of IT infrastructure (Virtualization, Cloud, Servers, Storage, Databases, Backup systems, IP Networks, IP Core)

-       Project Management lifecycle

-       Good understanding of best practice in Change Management processes and methodologies.

-       Understanding of GSM mobile operations, products and services.

-       Process improvement and management.

-       SLA enforcement and measurement.

-       Vender Management.

SKILLS:

-       Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.

-       Identify customer’s requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction

-       Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties

-       Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions within ourselves and in our relationships.

-       Ability to work under pressure.

-       Project Management skills

-       Team conflict resolution

Key Behaviour for Success:

-       Team-work

-       Time management

-       Communication, both oral and written in local language and business English

-       Builds good working relationships quickly

-       Self-starter, able to use own initiative

-       Adherence of company policies and procedures and remains objective with local/cultural issues.

-       Drive for results

-       Team and self-development