About the Role

Department/Section:   Commercial/ Regional & Indirect Sales

Job Title:                             Sales Performance Specialist

Reports to:                        Sales & Distribution Network’s Performance Analytics Team Leader

Job Purpose:

Responsible for monitoring and analysing Sales & Distribution Network’s performance KPIs  and commissions. This role provides detailed performance reports and maintains updated dashboards, ensuring quality assurance through regular checks. The position supports decision-making by proposing actionable plans for performance enhancement and implementing related tasks to optimize overall efficiency and effectiveness.

Key Accountabilities and Tasks:

• Performance Monitoring and Analysis: Track and analyze Sales & Distribution Network’s performance KPIs and commission structures related to assess performance. Utilize advanced analytics to identify trends, opportunities, and areas for improvement.

• Detailed Reporting: Prepare comprehensive performance reports that provide insights into Sales & Distribution Network’s effectiveness. Present findings in a clear and actionable format to support management decision-making.

• Dashboard Management: Maintain and update performance dashboards to reflect the current state of Sales & Distribution Network’s channels. Ensure dashboards are accurate, user-friendly, and up-to-date.

• Quality Assurance: Conduct regular checks to ensure the quality and accuracy of performance data. Implement quality assurance processes to maintain data integrity and reliability.

• Performance Enhancement Plans: Propose actionable plans to enhance Sales & Distribution Network’s performance based on data analysis and performance trends. Develop strategies and initiatives to address performance gaps and drive improvement.

• Task Implementation: Implement tasks and initiatives aimed at optimizing overall performance and efficiency of Sales & Distribution Network’s channels. Collaborate with cross-functional teams to execute plans effectively.

• Collaboration and Support: Work closely with other planning & operation teams as well as other  departments, including marketing, finance, and IT, to support and enhance Sales & Distribution Network’s operations. Provide insights and recommendations to improve cross-departmental performance alignment.

• Trend Analysis: Identify and report on emerging trends and best practices in Sales & Distribution Network’s performance. Stay informed about industry developments and incorporate relevant practices into performance strategies..

Typical Performance Measures:

• KPI Achievement: Monitor and assess the achievement of KPIs related to Sales & Distribution Network’s performance, ensuring alignment with business goals.

• Report Accuracy: Ensure the accuracy and relevance of performance reports and dashboards, providing reliable information for decision-making.

• Quality of Dashboards: Evaluate the effectiveness and user experience of performance dashboards, ensuring they meet the needs of stakeholders.

• Implementation Success: Measure the success of implemented performance enhancement plans and initiatives, assessing their impact on overall efficiency and effectiveness.

Dimensions:

• Reports to: Sales & Distribution Network’s Performance Analytics Team Leader

• Performance Monitoring: Direct responsibility for monitoring and analyzing Sales & Distribution Network’s KPIs and commissions.

• Performance Enhancement: Develop and execute plans to enhance performance based on data insights and analysis.

• Reporting and Dashboards: Manage and update performance reports and dashboards, ensuring they reflect current performance metrics.

• Quality Assurance: Ensure data accuracy and quality through regular checks and implementation of quality assurance processes.

What We Need From You

PERSON SPECIFICATION

Qualifications/Experience:

• Bachelor’s Degree in Management, Economics, Information Systems, Data Science, or a related field.

• 4 to 6 years of relevant experience in performance analysis, data analytics, or a similar role related to digital and electronic sales.

• Proven track record of analyzing performance data and implementing strategies to drive improvement.

• Proficient in advanced data analysis tools and techniques, with experience in dashboard management and reporting.

• Experience in working with cross-functional teams and supporting performance optimization initiatives.

Key Behaviours for Success:

• Analytical and Detail-Oriented: Demonstrates strong analytical skills and attention to detail, with the ability to interpret complex data and provide actionable insights.

• Proactive and Results-Driven: Takes initiative to identify performance issues and propose solutions, driven by a focus on achieving results.

• Collaborative and Communicative: Works effectively with others, communicates findings and recommendations clearly, and supports team efforts to enhance performance.

• Adaptable and Resourceful: Shows flexibility in adapting to changing performance needs and resource constraints, utilizing creativity and resourcefulness to overcome challenges.

Knowledge:

• Performance Metrics: Deep understanding of key performance indicators (KPIs) and commission structures related to digital and electronic sales.

• Data Analysis: Expertise in data analysis and statistical methods, with a solid grasp of performance measurement techniques.

• Dashboard Tools: Familiarity with dashboard management tools and techniques for creating effective performance visualizations.

• Industry Trends: Knowledge of industry trends and best practices in digital and electronic sales performance management.

Skills:

• Advanced Analytical Skills: Ability to analyze complex data sets, identify trends, and provide actionable insights for performance improvement.

• Report Writing: Proficient in creating detailed and clear performance reports that support decision-making processes.

• Dashboard Management: Skilled in managing and updating performance dashboards to accurately reflect sales performance metrics.

• Quality Assurance: Expertise in implementing quality assurance processes to ensure data accuracy and reliability.

• Project Management: Strong skills in managing performance enhancement projects, ensuring effective implementation and impact.