Job Purpose:

Responsible for the operational management and optimization of digital sales channels. This role ensures the efficient execution of strategies to enhance digital sales performance, manages daily operations, maintains partnerships with digital sales providers, and oversees the implementation of commission schemas and financial responsibilities related to digital channels.

Key Accountabilities and Tasks:

• Operational Management: Oversee daily operations for digital sales channels to ensure seamless functionality and resolve operational issues promptly.

• Commission Schema Implementation: Implement and manage commission schemas for digital sales channels, including financial management and reporting.

• Performance Monitoring: Track and assess the performance of digital sales channels, using analytics to identify and address areas for improvement.

• Partnership Maintenance: Manage relationships with digital sales partners, ensuring effective collaboration and adherence to agreed-upon processes and SLAs.

• Technical Integration Support: Coordinate with IT teams to support the integration and functionality of digital sales platforms.

• Reporting: Prepare and present regular operational performance reports, highlighting key metrics, issues, and opportunities for improvement.

• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of digital sales operations.

• Compliance Monitoring: Ensure compliance with internal policies and external regulations related to digital sales operations.

• Cross-Functional Coordination: Collaborate with other departments such as marketing, finance, and technology to support digital sales operations and initiatives.

Typical Performance Measures:

• Operational Efficiency: Evaluate and improve the efficiency of digital sales channel operations, ensuring smooth daily performance.

• Sales Performance: Monitor and analyze sales performance through digital channels to meet targets and drive growth.

• Commission Management: Ensure accurate and timely implementation of commission schemas, managing financial aspects related to digital sales.

• Partner Relationship Management: Assess the effectiveness of partnerships and ensure satisfaction and compliance with SLAs..

Dimensions:

• Reports to: Digital & Electronic Sales Channels Operations Team Leader

• Operational Oversight: Direct management of digital sales channel operations, including daily activities and performance monitoring.

• Commission and Financial Management: Responsibility for implementing and overseeing commission schemas and related financial tasks.

• Performance Monitoring: Regular assessment of digital sales channel performance and operational efficiency.

• Partnership and Technical Support: Maintain digital sales partnerships and support technical integration efforts..

Qualifications/Experience:

• Bachelor’s Degree in Management, Economics, Information Systems, or a related field.

• 3 to 5 years of relevant experience in digital sales channel operations or a related area.

• Results-oriented with the ability to manage multiple priorities and tasks with minimal supervision.

• Proficient in using and implementing new technology tools.

• Experience in customer service, help desk, technical support, or similar roles is preferred..

Key Behaviours for Success:

• Enthusiastic and Responsible: Demonstrates strong organizational skills, capable of working independently and managing pressure, while being a proactive team player.

• High Personal Integrity: Builds trust and credibility with colleagues and partners through honesty and reliability.

• Adaptable and Quick-Thinking: Maintains composure and quick decision-making abilities, effectively solving problems as they arise.

Knowledge:

• Best Practices: Understanding of best practices for optimizing digital sales operations.

• Digital Channel Management: Strong knowledge of managing digital sales channels and operational efficiency.

• Data Analysis: Excellent numerical skills with a solid grasp of data analysis and performance metrics.

• Market Knowledge: Good understanding of market trends and dynamics related to digital sales channels.

• Operational Strategies: Familiarity with strategies and frameworks for operational management in digital sales.

Skills:

• Operational Management: Ability to manage day-to-day operations effectively, ensuring smooth functioning of digital sales channels.

• Problem-Solving: Strong skills in identifying and addressing operational issues and implementing solutions.

• Analytical Skills: Proficient in analyzing performance data to drive operational improvements.

• Interpersonal Skills: Effective communication and collaboration skills for managing relationships with partners and internal teams.

• Customer Service: Strong skills in delivering excellent support and resolving issues to enhance partner satisfaction.