About the Role

Department/Section:   Commercial/ Regional & Indirect Sales

Job Title:                              Electronic Sales Channels Planning Specialist

Reports to:                         Digital & Electronic Sales Channels Planning Team Leader

Job Purpose:

Plan and expand  electronic sales channels , facilitating its growth with internal technical teams. ensuring all necessary processes are followed. Manage various planning tasks to support the seamless operation, growth, and optimization of electronic sales channels. Additionally, manage and implement commission schemas and handle related financial liabilities &  tasks.

Key Accountabilities and Tasks:

• Growth Opportunity Analysis: Assess market trends to identify and capitalize on growth opportunities for electronic sales channels.

• Technical Integration Oversight: Coordinate the technical integration of electronic sales services with IT teams, ensuring a seamless transition from implementation to operational status.

• Commission Schema Management: Develop, manage, and implement commission schemas, handling all related financial tasks and liabilities.

• Operational Planning: Conduct planning tasks to ensure smooth operation and optimization of electronic sales channels.

• Performance Monitoring: Set expectations and guide performance activities to enhance the effectiveness of electronic sales channels.

• Cross-Functional Collaboration: Collaborate with internal teams, including strategy, marketing, finance, procurement, technology, and operations, to drive electronic sales performance.

• Reporting: Generate and review performance reports on a daily, weekly, and monthly basis to provide insights and support management decision-making.

Typical Performance Measures:

• Sales & Revenue: Track and evaluate sales performance and revenue generation through electronic channels to ensure targets are met and growth objectives are achieved.

• Electronic Channel Management: Monitor and assess the performance and effectiveness of electronic channels, identifying areas for improvement and ensuring operational efficiency.

• Electronic Partner Satisfaction: Measure satisfaction of electronic partners based on feedback and response times, ensuring positive relationships and effective collaboration.

• Electronic KPIs Management: Oversee and manage key performance indicators (KPIs) related to electronic channels, using them to drive performance, optimize strategies, and achieve business goals.

Dimensions:

• Reports to Digital & Electronic Sales Channels Planning Team Leader.

• Strategic Planning: Develop and execute strategies to optimize electronic sales channels and drive growth.

• Partnership Management: Establish and manage electronic partnerships, including contracts and SLAs.

• Technical Integration: Oversee the integration of electronic services with internal systems for seamless operation.

• Financial Management: Handle commission schemas and related financial tasks.

• Performance Monitoring: Track and analyze electronic channel performance and KPIs to ensure targets are met.

What We Need From You

PERSON SPECIFICATION

Qualifications/Experience:

• Bachelor’s Degree in Management, Economics, Information Systems, or a related field.

• 2 to 4 years of relevant experience in electronic sales or a related area.

• Results-oriented with the ability to manage multiple high-priority tasks simultaneously with minimal supervision.

• Proficient in learning and implementing new technology tools.

• Previous experience in customer service, help desk, technical support, or training is preferred.

Key Behaviours for Success:

• Enthusiastic and Responsible: Demonstrates enthusiasm and strong organizational skills, capable of working independently and under pressure while using initiative and collaborating effectively as part of a team.

• High Personal Integrity: Exhibits high levels of integrity and trustworthiness, building strong, trustworthy relationships with colleagues and stakeholders.

• Adaptable and Quick-Thinking: Maintains a relaxed demeanor while being a fast thinker, adept at developing solutions to problems as they arise.

Knowledge:

• Best practices for cultivating a customer-focused culture.

• Strong knowledge of electronic channel management best practices.

• Excellent numerical skills with a solid understanding of data analysis and statistical methods.

• Proven organizational and leadership abilities.

• Good knowledge of market analysis and the Sudan telecom industry.

• Familiarity with Zain strategy frameworks and planning.

Skills:

• Relationship-Building Skills: Proven ability to establish and nurture positive relationships with partners and stakeholders, enhancing collaboration and mutual benefits.

• Problem-Solving Skills : Adept at identifying and resolving complex issues efficiently, employing practical solutions to overcome challenges.

• Analytical Skills: Strong capability in interpreting data and employing statistical methods to inform decisions and uncover actionable insights.

• Interpersonal Skills: Skilled in negotiation and conflict management, with clear communication and problem-resolution abilities that enhance customer interactions.

• Customer Service Skills: Expertise in providing exceptional support, handling inquiries and complaints effectively to ensure high levels of customer satisfaction.