About the Role

Department/Section:   Commercial/ Regional & Indirect Sales

Job Title:                              Digital Sales Channels Planning Specialist

Reports to:                         Digital & Electronic Sales Channels Planning Team Leader

Job Purpose:

Planning & establishing partnerships with digital Sales providers and facilitating the integration of these services with internal technical teams. They oversee the completion of contracts and Service Level Agreements (SLAs), ensuring all necessary processes are followed. Additionally, they handle various planning tasks to support the seamless operation and success of digital sales channels as well as the growth and optimization of digital Sales channels. Also managing & implementing commission schema and its financial liabilities & tasks.s.

 Key Accountabilities and Tasks:

• Growth Opportunity Analysis: Assess market trends to identify and capitalize on growth opportunities for digital sales channels.

• Partnership Planning: Plan and establish strategic partnerships with digital sales providers, ensuring effective integration with internal technical teams.

• Contract and SLA Management: Oversee the negotiation, completion, and management of contracts and Service Level Agreements (SLAs) related to digital sales partnerships.

• Technical Integration Oversight: Coordinate the technical integration of digital sales services with IT teams, ensuring seamless transition from implementation to operational status.

• Commission Schema Management: Develop, manage, and implement commission schemas, handling all related financial tasks and liabilities.

• Operational Planning: Conduct planning tasks to ensure the smooth operation and optimization of digital sales channels.

• Performance Monitoring: Set expectations and guide performance activities to enhance the effectiveness of digital sales channels.

• Cross-Functional Collaboration: Collaborate with internal teams, including strategy , marketing , finance, procurement, technology, and operations, to drive digital sales performance.

• Agreement Review: Regularly review and refine agreements and SLAs with digital partners to maintain alignment with organizational goals.

• Reporting: Generate and review performance reports on a daily, weekly, and monthly basis to provide insights and support management decision-making.

Typical Performance Measures:

• Sales & Revenue: Track and evaluate sales performance and revenue generation through digital channels to ensure targets are met and growth objectives are achieved.

• Digital Channel Management: Monitor and assess the performance and effectiveness of digital channels, identifying areas for improvement and ensuring operational efficiency.

• Digital Partner Satisfaction: Measure the satisfaction of digital partners based on their feedback and response times, ensuring positive relationships and effective collaboration.

• Digital KPIs Management: Oversee and manage key performance indicators (KPIs) related to digital channels, using them to drive performance, optimize strategies, and achieve business goals.

Dimensions:

• Reports to Digital & Electronic Sales Channels Planning Team Leader.

• Strategic Planning: Develop and execute strategies to optimize digital sales channels and drive growth.

• Partnership Management: Establish and manage digital partnerships, including contracts and SLAs.

• Technical Integration: Oversee the integration of digital services with internal systems for seamless operation.

• Financial Management: Handle commission schemas and related financial tasks.

• Performance Monitoring: Track and analyze digital channel performance and KPIs to ensure targets are met.

What We Need From You

PERSON SPECIFICATION

Qualifications/Experience:

• Bachelor’s Degree in Management, Economics, Information Systems, or a related field.

• 2 to 4 years of relevant experience in digital sales or a related area.

• Results-oriented with the ability to manage multiple high-priority tasks simultaneously with minimal supervision.

• Proficient in learning and implementing new technology tools.

• Previous experience in customer service, help desk, technical support, or training is preferred.

Key Behaviours for Success:

• Enthusiastic and Responsible: Demonstrates enthusiasm and strong organizational skills, capable of working independently and under pressure while using initiative and collaborating effectively as part of a team.

• High Personal Integrity: Exhibits high levels of integrity and trustworthiness, building strong, trustworthy relationships with colleagues and stakeholders.

• Adaptable and Quick-Thinking: Maintains a relaxed demeanor while being a fast thinker, adept at developing solutions to problems as they arise.

Knowledge:

• Best practices for cultivating a customer-focused culture.

• Strong knowledge of digital channel management best practices.

• Excellent numerical skills with a solid understanding of data analysis and statistical methods.

• Proven organizational and leadership abilities.

• Good knowledge of market analysis and the Sudan telecom industry.

• Familiarity with Zain  strategy frameworks and planning.

Skills:

• Relationship-Building Skills: Proven ability to establish and nurture positive relationships with partners and stakeholders, enhancing collaboration and mutual benefits.

• Problem-Solving Skills : Adept at identifying and resolving complex issues efficiently, employing practical solutions to overcome challenges.

• Analytical Skills: Strong capability in interpreting data and employing statistical methods to inform decisions and uncover actionable insights.

• Interpersonal Skills: Skilled in negotiation and conflict management, with clear communication and problem-resolution abilities that enhance customer interactions.

• Customer Service Skills: Expertise in providing exceptional support, handling inquiries and complaints effectively to ensure high levels of customer satisfaction.