Job Purpose:

Plan and expand  electronic sales channels , facilitating its growth with internal technical teams. ensuring all necessary processes are followed. Manage various planning tasks to support the seamless operation, growth, and optimization of electronic sales channels. Additionally, manage and implement commission schemas and handle related financial liabilities &  tasks.

Key Accountabilities and Tasks:

• Digital Sales Commission Schema Implementation: Oversee the implementation and management of digital sales commission schemas, ensuring accurate financial handling and compliance.

• Process Implementation: Develop and execute processes for the effective operation of digital and electronic sales channels.

• Logistics and Asset Management: Monitor and track logistics, supply chain, and assets for electronic point components, including terminals, chargers, batteries, and roll papers.

• Voucher Stock Monitoring: Supervise the inventory of electronic point vouchers, ensuring adequate stock levels and timely replenishment.

• Point of Sales Rollout: Manage the implementation of new point-of-sale systems, ensuring successful rollout and integration.

• System Design Requirements: Collaborate with indirect sales teams, vendors, , and in-internal  IT to define and translate system design requirements into technical specifications.

• System Improvement Projects: Coordinate with internal functions to initiate and follow up on projects aimed at improving system performance and reporting processes.

• System Process Oversight: Direct system processes, including planning, monitoring development efforts, coordinating activities, reviewing deliverables, and communicating status to management.

• Audit Coordination: Work with corporate internal and external audit functions, ensuring compliance with audit recommendations and effective implementation of necessary changes.

• Digital Sales providers / partners  Management: Monitor vendor activities to ensure compliance with SLAs and address any issues related to performance and service delivery.

• Dealer Performance Monitoring: Track and analyze dealer performance and penetration in electronic sales, providing insights for improvement.

• Technical Integration: Oversee the technical integration of digital channels with IT teams, ensuring smooth implementation and functionality.

• DMS Mapping: Manage and coordinate DMS (Dealer Management System) mapping to enhance system accuracy and efficiency.

Typical Performance Measures:

• Sales & Revenue: Track and analyze sales and revenue performance for both digital and electronic channels to ensure they are meeting operational targets and contributing to overall business growth.

• Digital and Electronic Channel Management: Oversee the day-to-day operations of digital and electronic sales channels, ensuring they are functioning efficiently, addressing operational issues, and optimizing processes for peak performance.

• Digital Partner Satisfaction: Evaluate the satisfaction of digital and electronic partners based on response times and feedback, ensuring effective collaboration and smooth operational relationships.

• Digital and Electronic KPIs Management: Monitor and manage key performance indicators (KPIs) for both digital and electronic channels to assess operational success, identify improvement areas, and drive performance enhancements.

Dimensions:

• Reports To: Digital / Electronic Sales Channels Operation Manager, ensuring alignment with operational goals and strategies.

• Scope of Responsibility: Manage the daily operations of digital and electronic sales channels, including implementation, optimization, and resolution of operational issues.

• Operational Planning: Develop and execute operational plans to enhance the effectiveness and efficiency of digital and electronic sales channels.

• Partnership Management: Oversee the operational maintenance and performance of partnerships with digital sales providers and electronic sales channels , ensuring adherence to service level agreements and performance standards.

• Technical Integration: Supervise the operational aspects of integrating digital and electronic sales systems with internal IT infrastructure, ensuring seamless operation and minimal disruptions.

• Financial Management: Implement and manage commission schemas and handle associated financial tasks, ensuring accuracy and compliance with financial policies.

• Performance Monitoring: Monitor and analyze the performance of digital and electronic sales channels using key performance indicators (KPIs), driving operational improvements and ensuring targets are met.

• Collaboration with Planning Team: Coordinate with the Digital / Electronic Sales Channels Planning team to align operational activities with strategic plans and ensure seamless execution of initiatives.

Qualifications/Experience:

• Bachelor’s Degree: In Management, Economics, Information Systems, or a related field.

• 5 to 7 Years of Relevant Experience: Extensive experience in managing digital and electronic sales channels, with a strong track record in operational roles and team leadership.

• Results-Oriented: Proven ability to oversee multiple high-priority tasks simultaneously, demonstrating strong decision-making and problem-solving skills with minimal supervision.

• Technology Proficiency: Expertise in adopting and implementing new technology tools to drive operational efficiency and improve sales channel performance.

• Leadership and Customer Service Experience: Background in customer service, help desk, technical support, or training, with a focus on leading teams and enhancing operational processes to support client needs.

Key Behaviours for Success:

• Enthusiastic and Responsible: Demonstrates enthusiasm and strong organizational skills, capable of working independently under pressure while using initiative and collaborating effectively as part of a team.

• High Personal Integrity: Maintains high levels of personal integrity, fostering trust and credibility with colleagues, partners, and stakeholders.

• Adaptable and Quick-Thinking: Possesses a flexible, easy-going attitude and the ability to think quickly and develop effective solutions to operational challenges.

• Proven Leadership: Exhibits proven leadership skills, including managing, developing, and motivating teams to achieve their goals and drive operational success in digital and electronic sales channels.

Knowledge:

• Customer-Focused Culture: Understanding best practices for cultivating a customer-focused culture to enhance operational efficiency and satisfaction across digital and electronic sales channels.

• Digital and Electronic Channel Management: Strong knowledge of best practices for managing both digital and electronic sales channels, essential for optimizing operations and ensuring effective channel performance.

• Numerical and Data Analysis: Excellent numerical skills and proficiency in data analysis/statistical methods, crucial for monitoring and improving the performance of digital and electronic sales channels.

• Organizational and Leadership Skills: Proven organizational and leadership abilities to manage operational activities, coordinate teams, and drive efficiency in both digital and electronic sales processes.

• Market Analysis and Telecom Industry: Insight into market analysis and the telecom industry, particularly in the context of Sudan, to effectively manage and adapt operations for digital and electronic sales channels.

• Business Strategy Frameworks: Familiarity with Zain & Commercial  strategy frameworks and planning to align operational activities with strategic objectives for digital and electronic sales growth..

Skills:

• Relationship Building: Strong ability to build and maintain positive relationships with partners, vendors, and internal teams, crucial for successful collaboration and effective channel management.

• Problem Solving: Advanced problem-solving skills to address operational challenges, develop solutions, and ensure smooth functioning of digital and electronic sales channels.

• Analytical Skills: Excellent analytical skills for interpreting data, evaluating performance metrics, and making informed decisions to optimize channel operations.

• Interpersonal Skills: Exceptional interpersonal skills, including negotiation, conflict resolution, and customer service, to lead teams effectively and enhance stakeholder interactions.