ZAIN1598 - Fintech Technical Support Team Leader

  • Operation
    Zain Sudan
  • Division
    Operations
  • Location
    Sudan - NA
  • Closing Date
    23-Apr-2025
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overview
About the Role

 :

Division:

Digital Services

Department/Section:

FinTech

Position Title:

Fintech Technical Support Team Leader

Job Title:

FinTech Support Team Leader

Reports to:

FinTech Support Manager

Job Purpose:

To lead the design, development, and implementation of innovative financial technology solutions for Zain SD. This role involves ensuring alignment with the business plan and organizational objectives while identifying high-risk areas in the revenue cycle. The team leader will oversee team management and development and ensure project milestones are met within approved budgets. Effective leadership will foster a collaborative environment, enhancing team performance and innovation.

 

Key Tasks/Accountabilities:

 

Key tasks &; Responsibilities:

 

  • Develop FinTech Solutions: Create customer products, services, and applications, ensuring effective digital delivery channels (e.g., self-service portals, mobile applications) across various ecosystems (iOS, Android, Windows).

  • Architect and Implement: Lead the analysis, design, and implementation of Service-Oriented Architecture (SOA), ensuring integration with existing systems.

  • Team Leadership: Provide technical leadership and guidance to team members, ensuring adherence to best practices in software development and project management.

  • Project Management: Supervise project scope, design, and ensure approvals from relevant stakeholders for all required products and offerings.

  • API Management: Oversee the integration of a well-documented API exposure layer, promoting reuse and supporting API versioning and lifecycle management.

  • Quality Assurance: Ensure new software implementations meet business requirements and undergo rigorous verification and validation processes.

  • Continuous Improvement: Work to refine and eliminate manual tasks by implementing automation solutions, particularly in testing and deployment.

  • Capacity Management: Continuously develop and update platform capabilities to align with user needs and manage service capacity effectively.

  • Stakeholder Coordination: Collaborate with internal and external stakeholders to ensure integrity in end-to-end design and implementation.

  • Performance Monitoring: Be accountable for the quality and timeliness of reports and KPIs, ensuring alignment with company policies and strategies.

  • Team Development: Supervise, coach, and develop team members, conducting regular performance reviews and setting yearly targets.

  •  Budget Oversight: Prepare and control the technical budget, ensuring efficient resource allocation.

What We Need From You

Personal Specifications

Qualifications:

  • B.Sc. in Information Technology, software engineer or any related field. 

  • Any professional certification is an advantage.

  • Experience in Mobile Telecom, banking. 

  • Previous experience of PM is an advantage. 

  • Minimum 2 years of experience in technical leadership position.

  • Vendor management experience.

  • Experience working closely with team members during development and product launch

  • Strong analytical skills, ability to interpret customer business needs, and translate them into actionable technical requirements.

Experience:

Min 5 years

Knowledge:

  • In-depth understanding of FinTech products, services, and market trends.

  • Ability to explore, analyze and utilize various software platforms from an end user perspective

  • Ability to work independently and jointly in unstructured environments in a self-directed way

  • Experience in API design and management.

  • Strong troubleshooting skills and attention to detail.

  • Ability to work independently and collaboratively in a team environment.


 

 

Skills:

- Must have the ability to understand customer needs and turn them into technical and system requirements.


- Strong presentation skills and ability to conduct workshops for stakeholders.

 

- Understanding of Technology & Commercial roadmap.


- Proficient in leading cross-functional teams and ensuring effective communication.


- Experience in a pressurized working environment with the ability to resolve unexpected conflicting demands in a rapidly changing environment


- Suitability as a role model, self-motivated and a team player


- Must demonstrate the ability to do multi-tasks while be able to produce accurate documents and reports for management

Key Behaviors for Success:

- Good understanding of Zain’s propositions, products and services.

- Thorough knowledge of competitors and their propositions, product and services is an advantage.

- Thorough knowledge of presentation tools, such as power point.

- Profound experience with reporting tools, such as Data Warehouse as well as all MS applications e.g. Visio (or similar)

- Good knowledge of the Sales and Customer Care organization and the points of contacts.

 

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  1. Resume/CV
  2. Passport-size photograph
  3. Highest Education Qualification
Apply for This Vacancy
Back