About the Role

The Business Analytics Specialist is responsible for conducting comprehensive analysis throughout the entire data lifecycle, including requirements gathering, activity analysis, and design assessment. They develop robust analysis and reporting capabilities using advanced techniques and tools, leveraging statistical models, machine learning algorithms, and data visualization. The Specialist monitors performance and implements quality control plans to ensure accurate results, while proactively identifying improvement opportunities to enhance operational efficiency. Staying updated with industry trends, they contribute to strategic decision-making and the organization's success by leveraging data-driven insights in a rapidly evolving telecom landscape.

Main Responsibilities and Duties

• Interpret data, analyze results using statistical techniques, and provide ongoing reports.

• Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.

• Acquire data from primary or secondary data sources and maintain databases/data systems.

• Identify, analyze, and interpret trends or patterns in complex data sets.

• Locate and define new process improvement opportunities.

• Coordinate tools for process management and ensure that cycle guidelines are adhered to.

• Arrange anomalies of consumption and identify errors in data and take measures to resolve them.

• Evaluate business data to identify their different characteristics and locate their similarities to find ways they can be integrated for better results.

• Design comprehensive data reports and other business tools to assist business managers and executives in making important business decisions.

• Monthly and quarterly performance reports of Sales and Customer care agents.

• Segment performance reports of enterprise account managers.

• Design and implement digital dashboards and maintain digital initiatives.

• Carry out an audit on data to tackle customer base business-related issues.

• Support ad-hoc reports required by the business analytics team from 

Skills and Knowledge

• Knowledge of statistical packages for datasets analysis (Excel, SPSS, R, Python, Power BI, Tableau or similar reporting tools)

• Ability to obtain, retain and effectively utilize knowledge of services available and customer service policies procedures and all necessary systems interfaces.

• Ability of Multitasking based on requirements.

• Ability to combine and transform data to facilitate reporting and measurement and communicate those results to non-technical audiences.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Adept at queries, report writing and presenting findings.

• Advance know-how of Excel and PowerPoint.

• Preferred qualifications include strong knowledge and experience with reporting packages (e.g., Business Objects), databases (e.g., SQL), and programming languages (e.g., XML, JavaScript, ETL frameworks).

Education and Experience

• Bachelors Degree in Computer Science, Information Management, Mathematics, Economics or Statistics or any relevant field of study.

• 4-5+ years of experience in the telecom industry (preferred) or a relevant field.

• 3+ years of experience in Business Analytics or a working knowledge of analyzing data from complex business systems. Alternatively, an advanced degree in a relevant field can be considered as an equivalent qualification.