• Reports to:     Risk Management & business continuity  Team leader

Job Purpose

• Incident management specialist aims to provide support to restore normal service operation as quickly as possible and minimize the adverse effect on business operations, with the least possible impact on either the business or the user, at a cost-effective price thus ensuring that the best possible levels of service quality and availability are maintained.

• The “Incident Management & Controls Specialist” which designated to provide an effective way of computer security events and incidents management. It implies end-to-end management for controlling or directing how security events and incidents should be handled.

Key Tasks/Accountabilities

• Development and maintenance of incident management plans.

• Management of incident SLA's.

• Management of incident priorities.

• Incidents that cannot be resolved quickly by the help desk will be assigned to specialist technical support groups. A resolution or work-around should be established as quickly as possible in order to restore the service.

• Handling major incidents up to the closure

• Incident to Problem evaluation and escalation.

• Analysis of incidents in the overall aspects.

Typical Performance Measures:

• Handling information security incidents effectively and efficiently.

• Toot cause analysis of the incidents.

• Depth of incident Analysis.

• Quality of analysis and the delivered incident report.

Dimensions:

• Working with all functions at all levels.

• Working with Zain Partners/vendors

Qualifications/Experience:

Experience in working in the field of information security.

Experience in gathering and analysing technical information.

Knowledge:

Good knowledge of log management tools.

Good knowledge of computer forensic.

Good knowledge of the latest cyber security incidents.

Good knowledge of Network GSM.

Skills: Good communication Skills at all levels, analysis, report writing.

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Key Behaviours for Success

• Flexibility

• Team-worker

• Courtesy

• Builds good relationships quickly

• Self starter, able to use own initiative

• Adherence to company policies and procedures and remains objective with local/cultural issues.

• Collaboration – both with others.

• Tenacity

• Decision making