About the Role

DEPARTMENT: Technology IT Solutions & Development

SECTION: Systems & Solutions

JOB TITLE: Enterprise & Digital Systems Specialist

REPORT TO: Enterprise & Digital Systems Team Leader

JOB PURPOSE:

The Enterprise & Digital Systems Specialist is responsible for collaborating with Business Units, Solutions, and Enterprise teams to analyze business requirements and translate them into actionable technical solutions. This includes managing the design, deployment, and configuration of enterprise and digital systems in alignment with business demands, technology strategies, architecture blueprints, and roadmaps. The role also involves ensuring the development and maintenance of technical design documentation and overseeing capacity upgrades in accordance with service capacity management guidelines and current system status.

KEY TASKS & ACCOUNTABILITIES:

1. Lead and manage the design (HLD and LLD), deployment, and configuration of enterprise and management information systems (MIS), including ERP modules (Supply Chain, HR Management, and Finance), Revenue Assurance, Business Performance Management, Enterprise Content Management (ECM), Geographic Information Systems (GIS), Fraud Management, Enterprise Portals, Self-Service Applications, Collaboration Services, Knowledge Management, and Asset Management systems.

2. Manage the High-Level and Low-Level Design of platforms and solutions for Mobile Financial Services, as well as Enterprise and Digital systems. Update technical documentation for nodes and systems to ensure alignment with business requirements and roadmaps

3. Oversee the project implementation process, ensuring timely closure. Supervise the design and deployment of FinTech services, as well as Enterprise and Digital systems, while ensuring strict adherence to information security (infosec) guidelines and policies.

4. Analyze business requests and translate them into technical requirements. Perform capacity forecasting and provide feedback on demand feasibility, impact, required capacity, features, system interdependencies, system changes, and project prioritization, ensuring alignment with technical architecture and adherence to standards.

5. Participate in the technology business planning cycle by identifying annual project plans, providing cost estimates, and raising and following up on requests for hardware, storage expansion, and new software licenses.

6. Design and implement strategic projects as part of the technology roadmap. Define system and node architectures, interface requirements, and project integration needs. Manage and control the necessary changes across systems to ensure seamless integration.

7. Coordinate and facilitate workshops with stakeholders, including external platform owners, billing teams, integration layers, and business units, to ensure alignment and integrity of the end-to-end design. Update the technical design documentation accordingly.

8. Maintain the project/release pipeline, prioritizing tasks, and manage the deployment lifecycle. Oversee development through vendors (in cases of out-tasking/outsourcing), assess vendor performance, and provide regular reports and feedback to Program Management Governance (PMO) and Vendor Management teams.

9. Develop change requirements, perform impact assessments, and identify projects if the change is not related to configuration.

10. Lead acceptance testing (unit, platform, and integration) and ensure a smooth handover to operations.

11. Plan for capacity upgrades in line with service capacity management guidelines and current capacity status.

12. Develop RFP scopes, specifications, and response assessments in alignment with Vendor Management, Procurement, and the Group to ensure blueprint consistency and service homogeneity across the footprint (where applicable). Prepare and evaluate technical RFP requirements

13. Analysis and evaluation of Vendors’ Solutions to support the strategic decision and directions.

14. Manage and update function KPIs and regular Progress Reports.

15. Ensure compliance with all applicable information security policies and regulatory requirements while ensuring that design and development adhere to integration and service design standards, processes, and policies, aligned with ITIL and SDLC best practices.Manage and update functional KPIs, along with regular progress reports.

     

TYPICAL PERFORMANCE MEASURES:

1. Quality of Team Contribution

2. Effectiveness of new and enhanced Solutions

3. Efficiency of solving problems, decision-making, and issue resolution.

4. Trusts, supports and has a genuine concern for other team members.

5. Understands and is committed to team objectives.

6. Acknowledges and works through conflict diplomatically.

7. Support through action one or more of the organizational or location objectives.

8. Time management.

9. Effectiveness of issue resolution/decision making/change control and risk management.

10. Adaptability of work plans/resources in response to change.

DIMENSIONS

1. Reports to Enterprise & Digital Systems Team Leader.

2. Development of high level and low-level design documents for customer enabling support systems based on standards (e.g. etom, TAM, ITIL)

3. Ability to work efficiently in a constantly changing environment where the process is fluid and unique solutions are desired.

4. General Telecom Business knowledge

5. Highly self-directed and able to manage and prioritize multiple concurrent and competing or conflicting challenges.

6. Significant experience designing and delivering complex Enterprise systems and applications in a data-centric environment.

7. Able to effectively engage product management, project management, and IT stakeholders.

8. Able to effectively manage risk in the implementation of the architecture.

9. Strong communication, documentation, presentation, and modeling skills.

10. Adhering to ITIL & TMForum Processes & Best Practices.                     

What We Need From You

PERSON SPECIFICATION       

QUALIFICATIONS/EXPERIENCE

1. BSC in Computer/Telecommunication Engineering or Computer science.

2. Previous experience in Project Management is mandatory.

3. Minimum 2 years of experience in a related field.

4. Knowledge and experience in Enterprise & Digital systems.

5. Knowledge of Cloud and Infrastructure is preferred.

6. Knowledge in the telecommunication domain is an advantage.

7. Vendor-Specific Certification is a Plus

8. TMForum certification is a Plus.

    

SOFTE SKILLS:

1. Strong communication skills.

2. Strong presentation Skills.

3. Ability to interpret and apply best practice methods/processes.

4. Excellent numeracy and analytical skills.

5. Management of external suppliers and software/hardware vendors.

6. Conflict handling and resolution skills.

7. Highly developed communication and reporting skills (verbal and written) in English &Arabic

8. Ability to impart knowledge to others in a 1-2-1 and 1-2-many environments.

KEY BEHAVIORS FOR SUCCESS

1. Analytical Thinking and Problem Solving.

2. Creative thinker.

3. Forward Planning.

4. Results Drive.

5. Concern for Standards/Efficiency.

6. Being Collaborative.

7. Tenacity, Resilience and Self-Management.