ZAIN1491 - Call center supervisor

  • Operation
    Zain South Sudan
  • Division
    Commercial
  • Location
    South Sudan - Juba
  • Closing Date
    24-Feb-2025
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overview
Call Center Supervisor

Supervise the call center representatives to ensure customers obtain prompt service, accurate information, and resolution of complaints. Increase the knowledge, expertise and productivity of the CSR’s under their direct responsibility. Also Manage contact center environment and perform operation process. 

Call Center Supervisor

1.Set and agree performance objectives for whole team and individuals

2. Track individual performance of CSR’s through: call quality monitoring, ACD statistics, on-the-job observation and overall productivity etc

3. Give feedback on performance

4. To liaise closely with internal customers/colleagues to ensure that Marketing Campaigns are planned to minimize the risk of de-stabilisation to the business.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  1. Resume/CV
  2. Passport-size photograph
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