About the Role

To manage the collection of overdue payments and provide a warm, welcoming experience to new customers through assisted welcome calls. This role aims to ensure timely collections while fostering positive customer relationships.

Main Responsibilities and Duties

• Conduct outbound calls to customers for the purpose of collecting overdue payments.

• Provide a friendly and informative welcome call to new customers, guiding them through services and Payment setup.

• Maintain accurate records of customer interactions and collection efforts in the database.

• Resolve customer inquiries and issues related to their accounts or collections.

• Develop and implement effective collection strategies to improve recovery rates.

• Send loan collection cases to court when necessary, following company policies and legal guidelines.

• Collaborate with other departments to address customer needs and enhance service delivery.

• Monitor and report on collection performance metrics.

Skills and Knowledge

• Strong verbal communication skills.

• Proficiency in negotiation and conflict resolution.

• Knowledge of collection regulations and compliance standards.

• Familiarity with products and services.

• Ability to work with databases and customer management software.

• Strong organizational skills and attention to detail.

Education and Experience

• Bachelor’s degree in Finance, Business Administration, or any relevant field.

• 0 - 2 years' experience.