Focuses on understanding customer needs and preferences through comprehensive research and feedback analysis to drive business strategies.

• Lead and provide guidance on the implementation of research techniques and ensure requesting the right sample from BI.

• Lead quantitative customer behavioral & customer satisfaction studies and analyzes the data obtained to evaluate existing customer profiles & behaviors and predict future and potential trends.

• Clarify research goals based on input from product management and other business stakeholders.

• Design research protocols and prepare research plans.

• Create surveys for research through various media platforms to gather feedback on user's ease of use and satisfaction interfacing on company websites and products.

• Conduct Qualitative Research to gain customer insight and emotional factors for different products & services / segments and report to the respective parties

• Prepare the final research reports ensuring high quality & communicate research results to relevant parties to ensure that cross – functional teams are fully informed and engaged

• Responsible for the team’s performance evaluation and development.

• Leading, coaching, motivating and problem resolution for the team members, to build and maintain a positive relation among them.

• Responsible for the security, Confidentiality & Integrity, of all information assets within his/her responsibilities in accordance with the company’s Information Security Policies.

• Working with management to identify effective solutions for operational issues and responsibility for any other tasks required by direct Manager, Director, and Top Management.

• Carry out all tasks a assigned by manager or top management as required.

• Education: Bachelor’s degree in business administration, economic, mathematical, statistics, data analytics or a related field. Advanced degree or relevant certifications are a plus.

• Experience: Minimum of 3 years of experience in research or market research, preferably within the telecom industry.

o Results achieved against requested.

o On-time delivery for reports/ Analysis.

o Teamwork

• Experience with telecom-specific market research and strategies.

• Familiarity with local market conditions and consumer behavior in Sudan.

• Knowledge of advanced data visualization and presentation techniques.

• Excellent analytic thinking.

• Marketing analysis.

• Close attention to details.

• Excellent planning skills.

• Presentation, reporting and communication skills.

• Ability to work under pressure.