Job Purpose:

Lead the section, planning & overseeing partnerships with digital Sales providers as well as planning & managing electronic sales channel. Develops and implements strategies to drive digital & electronic sales and ensure smooth operations across all channels, managing and monitoring the commission schema and its financial liabilities & tasks.

Key Accountabilities and Tasks:

• Align with Zain and Commercial's strategic goals to expand the digital footprint and enhance product availability.

• Maximize sales revenue while driving cost efficiency across digital and electronic sales channels.

• Develop and implement strategies to boost the sell-through of company products within digital channels, leading the team in these efforts.

• Manage and monitor the commission schema, ensuring accurate financial tracking and accountability.

• Plan and optimize operations by leveraging strategic partnerships, unlocking growth opportunities, and driving sustained success in the dynamic digital marketplace.

• Direct the activities and performance of the digital sales channels, setting clear expectations, and providing guidance and direction to the team.

• Establish a clear strategy with partners early in the engagement lifecycle, ensuring alignment and mutual goals.

• Collaborate closely with Commercial Business Development, Finance, Procurement, Technology, IN Operations, Revenue Assurance (RA), and all relevant departments within Zain to maximize digital sales.

• Review and enhance all agreements and Service Level Agreements (SLAs) with digital partners to ensure they meet business objectives.

• Monitor and manage the performance of digital and electronic sales channels to ensure operational excellence.

• Ensure that all budgeting and business planning align with the overall Zain strategy and objectives.

• Conduct in-depth analysis and reporting on all electronic sales channels within the market to inform strategy and decision-making.

Typical Performance Measures:

• Achievement of Sales & Revenue Targets: Success in driving and exceeding digital and electronic sales revenue goals.

• Effective Management of Digital Channels: Ability to efficiently manage and optimize the performance and operations of digital channels.

• Digital Partner Satisfaction & Responsiveness: Maintaining high levels of satisfaction among digital partners, ensuring timely and effective communication and collaboration.

• Achievement of Digital & Electronic Sales KPIs: Consistently meeting or exceeding key performance indicators related to digital & electronic sales  channel operations and performance..

Dimensions:

• Reports to Regional & Indirect Sales Director.

• Revenue Responsibility: The amount of sales revenue generated through digital and electronic channels managed by this position.

• Budget Management: The size of the budget the manager oversees, including expenses related to digital partnerships, channel operations, and commission schemes.

• Team Size: The number of direct and indirect reports, including team leaders, specialists, and other support staff within the digital/electronic sales channels team.

• Geographical Coverage: The regions or markets the position is responsible for.

• Partnerships & Alliances: The number and scale of partnerships with digital sales providers and electronic distribution networks that the position oversees.

• KPIs & Performance Metrics: The specific KPIs the position is accountable for, such as digital sales growth, partner satisfaction, and channel efficiency.

• Strategic Impact: The role's influence on broader Zain strategies, particularly in expanding digital footprints and optimizing electronic sales processes. 

Key Behaviours for Success:

• Enthusiastic and responsible, with strong organizational skills. Capable of working independently and under pressure, using initiative, and effectively collaborating as part of a team.

• High personal integrity, with the ability to build trust and strong relationships across all levels of the organization.

• Adaptable and quick-thinking, able to develop creative solutions and make decisions in dynamic situations.

• Proven leadership skills, demonstrated through the ability to manage, develop, and motivate teams to achieve their objectives and drive success

Knowledge:

• In-depth understanding of best practices for cultivating a customer-focused culture, ensuring customer satisfaction and loyalty across digital channels.

• Strong knowledge of digital channel management best practices, including e-commerce strategies, digital marketing, and online sales optimization.

• Excellent numerical skills with a solid understanding of data analysis and statistical methods to drive informed decision-making and optimize digital sales performance.

• Exceptional organizational and leadership abilities, with the capability to lead teams, manage projects, and drive operational efficiency in a fast-paced digital environment.

• Comprehensive knowledge of market analysis, particularly within the Sudan telecom industry, enabling the identification of trends, opportunities, and competitive dynamics.

• Proficient in business strategy frameworks and planning, with a focus on aligning digital channel strategies with broader organizational goals to drive growth and profitability.

Skills:

• Strong relationship-building skills, with the ability to establish and maintain productive partnerships both internally and externally.

• Effective problem-solving skills, with a strategic approach to identifying challenges and implementing practical solutions.

• Excellent analytical skills, enabling in-depth data analysis and informed decision-making to drive business success.

• Exceptional interpersonal skills, including negotiation, conflict resolution, and customer service, to ensure positive interactions and achieve successful outcomes.

• Advanced negotiation skills, adept at navigating complex discussions, securing favorable agreements, and building mutually beneficial partnerships.

• Outstanding customer service skills, committed to exceeding customer expectations and enhancing overall satisfaction