ZAIN1384 - User Experience & User Interface Specialist

  • Operation
    Zain Sudan
  • Division
    Customer Experience
  • Location
    Sudan - NA
  • Closing Date
    11-Dec-2024
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: https://zain.com/en/about-us/overview
About the Role

Department/Section: Operations                     

Job Title:    User Experience & User Interface Specialist

Reports to: User Experience & User Interface Design Team Leader

Job Purpose:

We are looking for a talented UX/UI Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces. Also collaborate with UX researchers to discover insights through customer research and usability studies by applying innovative thinking to deliver a delightful and seamless customer experience.

Key Duties/ Responsibilities:

  1. Collaborate with UX researchers on UX research and UX design process to assess user digital behavior.

  2. Collaborate on synthesizing and communicating research findings and insights to inform actionable decisions to different stakeholders and help to shape long-term product and CX strategy.

  3. Translate UX research findings into wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.

  4. Create original and contextualized visual designs (e.g., illustrations, sketches and icons).

  5. Design UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital products.

  6. Design micro interactions and animations throughout the app’s navigation journey, CTA’s, and other various UI elements.

  7. Utilize UX research and customer feedback, usage metrics, and usability findings into UI design to enhance the overhaul user experience.

  8. Contribute to the establishment of Zain’s UI Design system while adhering to the corporate brand standards on typography and graphic design.

  9. Collaborate effectively with colleagues in relevant departments to ensure the creation and delivery of tailored experiences for Zain’s digital products users.

  10. Test UI elements such as CTAs, banners, page layouts, page designs, page flows, against a set of predefined UX metrics.

  11. Perform validation usability testing to determine whether features and products have met business and usability objectives and conduct layout adjustments based on findings.

  12. Present and defend designs and key milestone deliverables to peers and executive level stakeholders.

Synthesize, report, and advocate:

  1. Translate research findings into actionable, prioritized recommendations.

  2. Document and present findings and recommendations to stakeholders and technologists.

  3. Responsible for reporting needs and status of assigned tasks.

  4. Responsible for the security, Confidentiality & Integrity, of all information assets within his/her responsibilities in accordance with the company’s Information Security Policies.

Performance measurement:

  • Quality and neatness of design, UI, journey mapping, & initiatives.

  • Action points follow up and implementation.

  • Teamwork spirit & support.

  • Commitment to deadlines.

  • Results achieved against requested.

  • On-time delivery for designs and reports.

  • Commitment to deadlines.

 

What We Need From You

Qualifications/ Experience

-          Bsc in Design, Computer Science, Information Technology, or any other relevant field.  

-          Minimum of proven 2-years of relevant work experience as UX/UI Designer or similar role.

-          A portfolio of professional UX/UI design work for both web and mobile platforms.

-          Up-to-date working knowledge of prototyping, wireframing, and design software (e.g. Adobe XD, Figma, Principle, Sketch).

-          Exceptional ability to synthesize multiple inputs (reporting data, metrics, qualitative and quantitative insights) to arrive at recommendations that deliver customer-centric designs.

Knowledge:

-          Best practices for cultivating a customer-focused culture.

-          Task analysis, user profiling, & usability testing.

-          Customer journey mapping and touch point analysis.

-          Exposure to Agile Methodology and practices desired

-          CX best practices across industries.

-          Excellent Reports writing & Project management skills.

-          Good knowledge of animation software is a plus.

 

 

Skills and abilities:

 

-    Attention to details: Diligence about designs, data quality and accuracy.

- Excellent interpersonal & communication skills, and the ability to explain complex matters and interact effectively with management and employees.

- Highly developed Presentation and reporting skills (verbal and written).

-  Drive for Results: to move tasks and assignments towards successful closure.

-  Analytical Thinking: to make sound decisions by investigation, analyzing, synthesizing and identifying root causes to draw the appropriate conclusions.

-  Strong problem solving skills

-  Planning, organization skills & Time management.

-  High developed skills in use of relevant IT packages including Excel, word, PowerPoint etc.   

 

Key Behaviours for Success:

-          Enthusiastic, Confident and able to work independently, and under pressure

-          Integrity: High personal integrity, and able to relate to and create trust in all.

-          Demonstrate excellent communication & interpersonal skills that can inspire, lead, challenge, and motivate projects’ teams.

-          Teamwork: Ability to Work well with diverse teams and builds good work relationships.

-          Initiative: to complete the work on their own initiative by volunteering for or accepting challenges.

-          Delighting Customers: translating passion for customers into action plans for the team and area of work.

-          Self-Development: Practicing Self Development, demonstrating the ability, versatility and energy to adapt, learn and develop themselves, applying this to improve work outcomes.

-          Accountability, Confidentiality, Collaboration & Tenacity.

-          Adherence to company policies and procedures and remains objective with local/cultural issues.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  1. Resume/CV
  2. Passport-size photograph
  3. Highest Education Qualification
Apply for This Vacancy
Back