Job Purpose:

  Responsible for monitoring, inspecting and proposing measures to correct or improve the retail shops in order to meet established quality standards.

Key Tasks/Accountabilities

• Address and resolve shops issues and implement solutions with superiors.

• Make recommendations for shops improvement.

• Responsible for shops quality checks and follow up the implantation of the observations that become to an action plan.

• Ensure that all quality standards are observed across all Zain Shops.

• Identifies and analyses issues, defects, and other problems, particularly when problems recur in multiple shops; recommends and facilitates solutions to these issues.

• Conducting audits of shops physical appearance to ensure that they are meeting quality standards.

• Manging the third parties for any required civil work in Zain Shops.

• Evaluate the new locations in term of civil and design requirements.

• Utilizing the available budget to enhance the retail shops quality.

• Provides resolutions for retail shop civil problems.

Typical Performance Measures:

• Retail Look & Feel

• Retail Quality

• Delivery of outcomes according to agreed quality standards and deadlines

• Suppliers’ management

Dimensions:

• Reports to Retail Quality & Operation development.

• Responsible for Retail quality standards.

• Adhering to the standard Processes.

Knowledge:

• Working knowledge of quality assurance execution.

• Exceptional analytical and problem-solving skills

• Excellent communication, interpersonal, skills

• Strong problem solving.

Skills:

• Excellent communication skills.

• Excellent interpersonal skills including negotiation, problem resolution and customer service.

• Hardworking, fast response and commitment.

• The ability to work in a dynamic environment which can be changed frequently

• Strong attention to details.

Key Behaviours for Success

• Creativity

• Customer Orientation

• Sense of ownership

• Collaboration.