Performing operations, maintenance, configuration, upgrade and post planning duties for Zain Jordan IP access, transmission, FTTX, enterprise (companies, banks and government, etc.), and wholesale networks that hold a wide range of technologies including IP/MPLS, IPRAN, L3VPN, Wi-Fi, DWDM, OTN, MW-SDH/IP, ETTH, FTTX GPON & fiber cable access implementation to carry Zain services IP L2/L3, 4G, 3G, 2G, wholesale and enterprise customers as per the processes and procedures to ensure the network stability & maintaining network performance to meet the highest KPIs quality levels as well as following up with vendors and subcontractors and examining their performance and deliverables, in addition to preparing comprehensive reports.

Main Responsibilities, will include but will not be limited to:

• Perform operation and maintenance (O&M), Backoffice & on-site for multi vendors of IP and transmission networks to know and identify the fault root cause and advice with the required corrective actions.

• Perform O&M of IP/MPLS access/metro networks, L2/L3 devices such as Juniper MPLS, Huawei IPRAN, Cisco routers and switches.

• Perform O&M of Wi-Fi Aruba networks and solve all the related cases for the public and private networks.

• Perform O&M of ETTH, Enterprise & Wholesale customers services on networks including DWDM, NG- SDH, Optical fiber, Microwave & Redline.

• Perform O&M of FTTH GPON customers links including access optical fiber trench & Aerial networks and follow up with the fiber network contractors.

• Provide 2nd level technical support of IP access & enterprise transmission networks within a multi-vendor environment.

• Perform schedule preventive maintenance for IP access & enterprise transmission networks.

• Supervise IP, fiber, FTTX and MW contractors & vendors and follow up on work progress and deliverables.

• Open service maintenance tickets for IP and enterprise transmission links with multi vendors (Juniper, Huawei, etc.) to get the root cause analysis.

• Monitor and follow up Zain networks performance KPIs, SLA/OLA and alarms for IP and enterprise transmission links on management systems such as Huawei NCE, NEC PNMS, Juniper Junos Space, ETTH Tools, Zabbix, Mena Track & FTTX tools.

• Study Enterprise Commercial RFPs to provide the required technical feedback and evaluation.

• De-escalate customer situations with sound technical knowledge, impeccable customer service etiquette and expectation setting with external and internal customers.

• Bring new and improved support methodologies to Zain,and creating a wide and loyal customer base to Zain products and brand.

• Support ISP, Customer care, Business Analysis & Commercial teams in required technical expertise, tools and analytical reports of IP, FTTH and Enterprise fields.

• Review & discuss the frame agreements & SLA with vendors & contractors.

• Validate the vendor’s implementation and integration works for the IP & transmission equipment and MW network elements.

• Overcome any changes in site’s environment that affect network performance, while ensuring optimal utilization of resources and proper customer experience.

• Contribute with other department colleagues in the acceptance tests procedures and reports.

• Make sure that all EP documents [EP RTN MW, EP Fiber, FTTH, etc.] are updated.

• Perform 24*7 Hours on call after official working hours and during weekends and public holidays as per the preset schedule.

• Responsible for maintenance and troubleshooting work on outdoor sites which include handling for IP access, enterprise transmission networks, enterprise rectifier and UPS and working under harsh weather conditions high temperature, snowy and rainy weather.

• Provide frequently reports for IP access & enterprise transmission networks KPIs, SLA, OLA, alarms, outages & follow up any abnormal behavior with teams.

• Performing other duties related to the job as assigned by the direct supervisor.

To be shortlisted for this position, you will need to comply with all of the below requirements:

• Holds a bachelor’s degree in electrical/communication engineering or a related field

• Preferred: 2 years of relevant experience.

• Preferred: CCNA; HCIA.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or are deaf) and need us to make any adjustments, changes or do anything differently during the recruitment process, please let us know through the application form.

Workplace adjustments will be made on a case-by-case basis, but some (non-exhaustive) examples include:

• Providing extra time in assessments and interviews.

• Providing communication support such as a sign language interpreter during the interview.

• Providing interview questions in advance to the interview -this will only be considered as a reasonable accommodation for specific and verified individual requirements.

• Holding the interview/assessment in an accessible building.

• Holding interviews in different formats, such as over the phone or via a video call.